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I'll tell you what's going on here. First take payment and then don't deliver the sim card. Broken chat bot and a website that keeps logging out will frustrate the customer enough to just leave it aside. Then after msgs here contact the customer that...

I already msged your system keeps logging out.  just wasting time here! No response whatsoever. Need a refund.

They won't deliver neither respond! Tired of pursuing them. Paid for nothing. Going with another service.

I already paid them where do I pick it up from and can someone else do it for me?