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Long story trying to get wife's SIM card activated - for whatever reason  at step 5 of the process it says SIM card is already in use and will not let her continue to put her phone number in (coming over from Telus). Everytime she logs into the app i...

Wife is trying to activate subscription,  got as far as Step 5 to put in SIM card number, then message comes up SIM card already in use (must have done something wrong here) won't allow to continue and her iPhone goes into SOS mode and can't get out ...