Community

chr15 · 12-01-2023

Hi there,New here so not sure if this is normal or not but I keep getting logged out of this Community site after leaving the page for about 5-10 mins which causes me to have to log back in again constantly. Is this normal or is there a certain way t...

chr15 · 11-28-2023

Hey everyone,Like many people, I purchased the $34mo/40gb plan this past weekend but didn’t realize the SIM card could take up to 2-3 weeks to arrive. I already reached out to CS via PM yesterday but haven’t received a response yet. I’ve seen suggest...

chr15 · 01-16-2024

Hi @Paulilo I've had this issue in the past in previous IOS versions and the only solution that worked for me was to perform a network settings reset. The only thing you'll lose is any saved WIFI passwords but those are easy to re-enter.Try the follo...

chr15 · 12-06-2023

@hTideGnow @Phil_Adelphus That's my bad! I would've just assumed any type of account change would be confirmed by email so there's something written.

chr15 · 12-06-2023

hi @Marko1202 Do you have an email confirmation of your subscription change? Or any kind of confirmation that you changed your subscription?If so, you can start a ticket with @CS_Agent below:https://productioncommunity.publicmobile.ca/t5/notes/compos...

chr15 · 12-05-2023

hi @ANur You can purchase one within your account. If you go to the "Subscriptions & Add-On" page, you'll see a section to "Shop a SIM Card". This may take the longest as it could take upwards of 3 weeks to ship to you. You can also call up your loca...

chr15 · 12-04-2023

hi @Mamon If you haven't already, I'd send a message to @CS_Agent through this link belowhttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437I'd triple check the account number to ensure that it's correct

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