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Robnickname · 06-20-2023

Hello.I have an Android 11 phone with a newly activated Sim. I can send/receive phone calls and text messages without any issues. However, I am unable to access my data. For example, trying to access the Internet via my data, phone indicates no Inter...

Robnickname · 06-19-2023

Hello.I am unable to login from my phone using the Public Mobile App in order to complete my activation.When I select Log In from the app it tries to take me to "eversafe.id.telus.com"All I then see on the screen is a blank page.I can successfully lo...

Robnickname · 06-20-2023

Yes, thanks for pointing me in the direction of APNs. I created a new APN based on the link alluded to by Dunkman. All good now.

Robnickname · 06-20-2023

Bingo Dunkman. That did the trick. Appreciate it!

Robnickname · 06-20-2023

Here are the screenshots from my APN settings

Robnickname · 06-19-2023

No it wasn't an eSIM. For some reason the ever safe site wasn't opening up via Google Chrome. I downloaded FireFox, set it to my default browser (instead of Chrome) and was able to login and activate via my phone.

Robnickname · 06-19-2023

Activation not allowed from the web site. Web site instructs you to download the app and activate from the app. I've sent a message to customer support. Hopefully they can help.

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