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thanks i have been waiting for 43 minutes

all i get is a message to call in business hours when is that its 10 oclock where i am or it tells me i dont have a plan with talk which is wrong

I wish I knew it could take a week to receive calls! who can go a week without a phone. and i was given a number to call which no answers what time do they work

iphone 6 s

thank you!