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This Service is really 0pissing me off. My phone is not working although plan is paid for and account is active.My CIBC Credit Card is still not accepted. Can I please speak to someone to resolve these issues

This is an ongoing situation, your system keeps rejecting my cibc visa and capital one mastercard, Can i find out what is going on here? 

your system will not accept my cibc visa, my prime credit card. What exactly is the problem?