Community

colleeno

I have seen so many new subscribers posting that they are having problems with SMS and MMS. On Reddit, some people say they have had success by changing their APN setting to all caps (SP.MB.COM) even though Public Mobile’s instructions show it in low...

colleeno

There seem to be many people complaining about not being able to use either the app or website to update credit card information. I have been trying to help a friend with this and I have seen here in the Community that it is suggested most often to c...

colleeno

I am trying to help a friend with two different PM accounts that she looks after.Account #1 - She can log into this Account but cannot log into the Community. When trying to log into the Community it says the Username is taken.Account #2 - She cannot...

colleeno · 03-30-2024

UPDATE: Problem solved but still a mystery. Turns out Roaming was turned off on his phone and is now working when he turned it on. The mystery is that his Canada/US plan had been working for the 3 months he has been in Florida with Roaming turned off...

colleeno · 03-27-2024

I’ve seen subscribers being directed to dial *611 for various reasons.I tried calling *611 three times today to see how it works and only got total silence on the other end. It didn’t even seem like it connected to anything. Each time I called it, I ...

colleeno

It doesn’t matter if you downgrade your plan later or now, the Bonus data that you recently received will be removed.

colleeno

@Savagekid wrote:So I have to go on PM site and redeem my points every month, it won't be taken off automatically like before and l won't get the extra 21 dollars that was taken out of my cash account back, is that what you are saying You can apply p...

colleeno

@Momsphone5409 wrote:If it’s the email address we think it is we no longer subscribe to that email and there is no way to access it. You should try to login using that email address. The address is only used as a username. You don’t need to have acce...

colleeno

Try using the PM app on your device if you haven’t already. Ensure location services is turned on. I had success with that a few weeks ago. Also, it has been suggested to use Incognito mode if using the website.

colleeno

Referral points and Anniversary points are two different things. If a subscriber has 9 referrals, they will get 9 points each cycle (each 30 days). Once a year, on their anniversary date, they will receive 10 points whether they have subscribed for 1...

Community

User Statistics

User Activity

New Subscribers with Texting Issues – APN not in Caps?

CS Agents are unable to update credit card info

Trouble with Account Log-in and Community Account Log-in

Problem with Switching from Canada/US plan to Canada only + US add-on

Does *611 even work?

Re: Upcoming Changes to our Old Rewards Program

Re: Over charged

Re: Help

Re: Unable to update payment method

Re: New points system, will it erase all my credit?