Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I know I can go to a Telus store and pick up a new SIM but will they port my number right away or will I have to wait?
I have no text messages, any ideas.
struggling with this website created new account with new sim card wanting to use existing phone number from old account with public mobile
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is ...
I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you
Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.No text messages (in or out). Can callHave: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled. Ide...
Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.Any advice would be appreciated.
I currently have a plan and an eSIM with Public Mobile but I was thinking about getting a cheaper plan with a different phone number as well with an ESIM is that possible to do .. Because I just purchased an eSIM and it installed on my phone but it ...
Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.) For 3 days now we have no...
Anyone know as to why the PM Canada-USA plan is no longer offered? Did perhaps not work when in the USA?
Does PM support ESim cards in Europe.
I put a ticket in yesterday and i just got a response now. Is it normal for them to need all my info like name, number and e-mail? When i logged in to send a ticket i was in my account they should know who i am. I just want to know if this in normal ...
Hi got a message that my data is out on the date the plan should have renewed, something funky is going on and i have no way to actually get help from any agent, the bots keep redirecting me here and I have to keep logging in countless times. So supe...
I revently joined PM. I still cannot send or reveive texts.
Hi, Ever since getting on public mobile (about 3 weeks now) I've been experiencing issues, My wife tried to call me and was getting number not in service. I also have had dropped calls, today at around 3 mins call ended. I had another day where twic...
Please since I transferred my phone number yesterday to Public mobile I am not able to receive and send sms anymore. Please could you check to see what happened while transferring my phone number yesterday? That is why I cannot log in my account sinc...
Just got PM on Saturday , anytime someone gets a text from me they get it with my email not phone number . In the settings my iMessage phone number is “verifying” for the last 2 days,,, I have turned off my phone. I have reset my network settings. I...
Device: Samsung Galaxy A21, last updated 17 February 2024Plan: 60GB within Canada and the US Data at 5G Speed, Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++I am currently in South Carolina fo...
Hey, I am experiencing this issue with dialling *611 or dialling 611.EDIT: If you see the numbers going - I couldn't record the call but any SMS received above on the screen was one of the successful tries to IVR.https://youtube.com/shorts/CE0SeGbGyc...
Hello community. May someone can help me. I bought eSim online on Public Mobile web site, and next step is download Public Mobeli app to activate eSim. The problem is - I can't download the app, I see massage This app is currently not availaiable in...
I get dropped calls. While speaking on the phone with different people who are with different cell phone providers including Public mobile. I will be on the phone for like 5min to 10 min and the call drops. I have an iPhone 13 and I get 2 bars in my...
I recently transferred over my number and my calling and data has been working without any problems, but no messages are coming through or going out properly.
My previous provider transferred # succesfully. All data apps work except SMS service not working. I can receive and make calls bit cannot recv or send text/sms.
I see 5GB data that showed up in my account while in the Public Mobile app, but I cannot use it. It does not show up when I log into PM via a web browser... I'm on the 15$/250MB plan so perhaps this is a glitch and it showed up as an error in the ...
I transferred my number from a different carrier to Public mobile today, and I've authorized the transfer request throught a SMS text. I've chosen the eSIM option, why now my phone just shows SOS only? can you please help? let me know if you need my ...
I recently switched from an iPhone to a Samsung Galaxy A15. I would like to decrease the time it takes for the voicemail to pick up if I don't answer a call. It is currently set to 30 seconds. I found a post on here from before that has the follow...
My calls keep dropping for no reason. I have a new phone, full service and my calls still drop every single call I'm on. Is this something a new sim card would fix? If it is the sim card can I get a free one or do I have to pay?
I’m trying to transfer my phone number from Freedom mobile to Public Mobile and I accidentally deleted my Freedom mobile eSIM before the transfer was complete so I wasn’t able to authorize the text message.. Freedom told me all I have to do is contac...
I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!
