Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can I change my plan from 34 per month to 15 per month and then after a few months return to 34 a month. im not sure which plan is right for me and my first days with PM was really a comedy of errors to get my number ported finally ported today
If I change my subscription, will my bonus data and minutes remain?
I'm attempting to change my plan to 90 days to try and offset the lack of savings from the resulting points change system next month. I've been communicating with the CS_Agent and they are asking me to reset my cache, use a different web browser etc....
It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data o...
Anyone know as to why the PM Canada-USA plan is no longer offered? Did perhaps not work when in the USA?
Hi,I've read some posts regarding US roaming charges, but I just need to do a sanity check so please forgive my question if it's already been answered. I have the $40, 75GB 5G phone/data plan. I crossed over into the US today, and was greeted with a...
I'm travelling to Iceland at the end of April. My current plan is 90GB for 3 months. Will my plan/phone work in Iceland and/or is there an add-on I can buy/
It seems I have misunderstood the plan I bought on March 31 2024 for a US trip (labelled Canada-US; 60GB data, unlimited talk and text for $39/mo). From the way the description was written I thought I would have this service in Canada and the US. How...
This has been an on going problem with the public pay system for me since i started. My auto pay date is the 17th and the public system tried to take out the money today the 14TH!!!!!!!. So now i lost my new plan i was going to because the public ...
For the THIRD time since November, we are unable to make or receive phone calls while in the US. Last two times we didn't have any service at all. This time we didn't purchase US add-on, we we have changed to the new US/Canada plan so should have p...
i have recently bought a sim card with a plan that supposed to have 100 minutes call, 250MB and unlimited text. I have activated the plan but I have only 250MB internet and 100 minutes call. There is NO text in my plan. When I attempted to send a tex...
So this time I took my Iphone 7 plus with me, to check that it wasn't something wrong with the phone as people had suggested.Low and behold, zero data access in Philadelphia too. Only SMS and calling worked. The iPhone has data roaming set on. So ...
I started an esim activation then left and returned to finish. I now cannot continue with the activation as I continually get an error. It won't let me see any other plans or do anything apart from log out All I want to do is buy an esim, can someone...
Recently there was a news story saying that Public Mobile was discontinuing free US roaming on plans that currently include this option. What’s up with this? Does anyone know more details? Any info would be appreciated!
I switched to the new PM Canada/US 50gig plan. Do I need to turn on roaming when I cross the border?
HelloI recently changed my subscription plan, taking advantage of a promotion. It appears that what I am paying does not correspond to the promotion. I would like to check which choice I made when I changed my plan, but I don't know how I can access ...
Hello,Considering switching my subscription to $29/month.You charged me $35.05 on Apr 09 for my existing subscription that runs out on May 09.If I switch now, are you going to recalculate my subscription and issue a credit?Thank you.
Once I charged the subscription my bonus data vanished. How can I claim the missing bonus data given for point system.
With summer fast approaching, many will be traveling to US and using their new Cdn/US plans while there, (as well as the 15 Day US Roaming users) PM has a list of volte enabled phones but is that list up-to-date ? I'd ask @J_PM to provide current off...
Why is it, that if want to revise your plan or make a change to existing account that you charge the customer the same day, even if they have already paid for that month, why not just start charging the new rate at the next billing date. There have ...
I have just begun the Canada-US Plan which I now hear ended April 9th! Does this mean I will no longer have this plan and have to choose an alternate plan, or is this plan grandfathered for me and others that signed on for the $39/ 60 GB plan?
If I am in Canada, can I make free calls to the United States?if i am in USA, can i make free calls within the US and back to Canada? How much of my 50 gb data can I use in the USA?
I used my phone in the US for the first time yesterday after signing on for the wonderful Canada-US plan! I was thrilled to be able to use my phone as I do at home, including finally being able to use GPS in Bellingham! Yeah! I was confused, however,...
Wanted to change my monthly plan..I'm a big texter and I don't call out alot. I don't need alot of internet. I have wifi at home. At work I only used my data for spotify. Anyone have a good suggestion which plan works for me. I don't know alot about ...
when I try to subscribe I get Error xxxxxxxx. I have an Android Samsung fe 21 and I can't download the app either it says it's not available in my country dude I live in Ottawa Canada lolI'm trying to switch from Bell because they charge to much but...
So I was subscribed to the $34 50GB US/Canada plan and I see it has expired. Does that mean that my plan goes away and I have to pick a new one or does it get grandfathered in and remain the same until I change it?
The Canada-US plans are no longer available, does anyone know if they will be offered again? I am a snowbird and would like to switch plans when I head to the US in the fall.
Are they doing away with Canada /Usa plans and when will that take effect . I have an existing plan . Will that be grandfathered? I just signed up for a new Can /Usa plan starting April 22. Will that no longer occur . Thank you
Hi I do not understand how to contact a real person and do not understand the point of this but.. I recently changed my subscription plan and it was supposed to automatically switch on April 8 from $65 to $40. However, I just checked my account and i...
