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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11105 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22048 Views
  • 181 replies
  • 24 Bravos

payment

My old card had expired and i have a new aard that im trying to register and everytime ii entr the information it keepstelling me that there i an error and to try again later  my services have been expired please hel me how do i refgiter my new card

Mamabear82 by Great Neighbour / Super Voisin
  • 35 Views
  • 3 replies
  • 0 Bravos

How to remove auto pay

I need to remove automatic payments from my account and also setup my account pin number , any one can help me

nfkhan by Great Neighbour / Super Voisin
  • 51 Views
  • 4 replies
  • 0 Bravos

Subscription start date

When I subscribe to a new subscription, does it start right away or when I receive my Sim card? Delivery generally takes a while in my area.

JasonNjason by Great Neighbour / Super Voisin
  • 36 Views
  • 2 replies
  • 0 Bravos

Payment was taken 2x on different dates

Hi, My credit card has been charged 2x  in the amount of $38.08 each time.1st time on Mar 3 & again on Mar 22, 2024.I have requested for a free SIM card on Mar 3, received it several days later.I managed to activate it on Mar 22 and that was when I p...

NT9197 by Great Neighbour / Super Voisin
  • 55 Views
  • 3 replies
  • 0 Bravos

Phone number needed to use referral code?

So I was in touch with an agent to take advantage of the sign up bonus of $10 for using a referral code. However, the agent kept asking me for the phone number from where I got the referral code from. Does that seem right?? Is there anyone from the c...

KashifAkhtar by Great Neighbour / Super Voisin
  • 690 Views
  • 5 replies
  • 0 Bravos

Purchase eSim on App

I am trying to switch to an eSim on my compatible IPhone SE but the app won’t let me pay when I get to that point.

Djh2 by Great Neighbour / Super Voisin
  • 33 Views
  • 1 replies
  • 0 Bravos

Payment problems

I have been having problems with processing my payment. It keeps saying I should try again later. I have been trying since Sunday and my plan was not expired when I tried the first few times now I can't get it to resume services.. advice needed

SandraH by Great Neighbour / Super Voisin
  • 41 Views
  • 3 replies
  • 0 Bravos

Charges.

What are the charges for data, calling, and text, when in the USA, without a roaming add-on?

buzz12 by Great Neighbour / Super Voisin
  • 68 Views
  • 5 replies
  • 1 Bravos

Information Update

Good morning,I am not able to update my payment information. The address and postal code on my account is not the correct one and I have a new credit card with a different postal code. I cannot update my address or my credit card because the postal c...

Swede71 by Great Neighbour / Super Voisin
  • 99 Views
  • 8 replies
  • 0 Bravos

Resolved! How to cancel a plan that wasn't activated

Hello,So I recently subscribed to a public mobile plan, but by the time the sim arrived I realized I didn't need the plan anymore and want to cancel it. Is there any way to cancel my plan and pay for it without activating the sim card or do I need to...

Haaig by Great Neighbour / Super Voisin
  • 115 Views
  • 6 replies
  • 0 Bravos

account closed July 2023 but still being charged

RESOLVED, THANK YOU ALL FOR YOUR HELPHi, I was an office manager and opened an account with Public Mobile, but moved to another office last year. The new manager didn't want to use the number and asked me to cancel the subscription. I did it on July ...

Mike2024 by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 0 Bravos

On-line to difficult

We are finding it difficult using the on-line contact method and, at our age (76), need to speak with someone on the phone. Also, our phones are older and need replacing.Our last bill was automatically paid March 17th, 2024. We need to replace our pl...

Tudy by Great Neighbour / Super Voisin
  • 73 Views
  • 4 replies
  • 0 Bravos

payment update fields inactive

It has now been more than 2 months that the payment update field is inactive!  100's of complaints about the same problem on FB.  My account on hold, cannot update payment information.The bot is useless with info to correct.Public does not come back ...

DellaQ by Great Neighbour / Super Voisin
  • 40 Views
  • 2 replies
  • 1 Bravos

Payment problem

It says they are unable to process this payment I should try again later and I have been trying for 2 days

SandraH by Great Neighbour / Super Voisin
  • 98 Views
  • 6 replies
  • 1 Bravos

Resolved! I just want my number back……

  Edit:Could log into my original account now, now trying to find a way to deactivate the new account         

dfhdsfc by Good Citizen / Bon Citoyen
  • 142 Views
  • 5 replies
  • 0 Bravos

Add new line

Credit card info wont complete even though  it's registered on another account

Lorenzo73 by Great Neighbour / Super Voisin
  • 97 Views
  • 4 replies
  • 0 Bravos

Claim $5 for eSIM

As detailed on claim by ###-###-#### I wish to make a similar claim as I had to by a new eSIM as the first failed ###-###-####Update by Softech: phone numbers removed 

Kate99 by Great Neighbour / Super Voisin
  • 76 Views
  • 2 replies
  • 0 Bravos

Payment

HelloI had a 3-month canada US subscription that expired on March 25th. I tried to renew it the same day and every day since then and I haven't been able to. It keeps saying payments error.  I've checked with my credit card company & there's nothing ...

AngA by Good Citizen / Bon Citoyen
  • 62 Views
  • 2 replies
  • 0 Bravos

Resolved! Minutes

Where can I buy minutes online through PayPal? I know of an app called Recharge but it charges so much extra! 

Kittay_21 by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 1 Bravos

Changing payment card

I have tried entering a new payment card but my area code is not recognized. I needed to change my address as well and it won't recognize the area code either. I know it is the right area code. What should I try?Thanks!

Swede4754 by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 1 Bravos

Resolved! Switching to 90 day subscription on grandfathered plan

I signed up for a promo plan that is no longer available, on a 30 day subscription option.I dont see a way to switch to the 90 day sub other than maybe "unsubscribing" from my existing subscription renewal.   My assumption is after I do that I will t...

Richieroo by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 0 Bravos

CS_Agent

I am xxxxxxxxxxxxxxxx's father. He has not been able to access his account (xxxxxxxxxxxxxxxxxxxxxxxx) for about 2 weeks (locked out).We need to replace his payment method (CIBC credit car) with a new card.How do we do that? Thanks very much, xxxxxxxx...

Xuan22 by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos
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