Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I login to the public mobile app. It sends a text message of the verification code to the number I originally got when I signed up for public, not to the number I port d over. Problem 2. I signed up for the 24$ pay for 2 months and get the third...
I need to gain access to 3 months of bills...It seems to have shut the account down when i try to login...HELPWhat is the support channel to get access to the bills or records?-This is for tax purposes...
How can I contact a customer support agent. My subscription did not activate properly. Verification codes go to an old number and not to my new number.
Hello,My husband and I have Canada/ USA talk and text subscriptions. We can call each other but cannot text each other. Is there a setting that has to be activated for texting to work?Thanks!Jan
I am going through the same issues. Been blocked out of my account for several months, never able to talk to someone, waiting 4 hours today to NOT have any decent answer, and the most terrible customer service ever. I will insist to get a refund and ...
I need help to update my visa
So a friend of mine signed up for pm a few years ago, problem is she doesn't know which email she used to sign up with. Now when i tried to login for her its basically impossible. When i choose "forget email" it sends a code to her email which she ha...
got a new sim card for a second cell phone, can't get into that account as code is being texted to phone that can't receive texts right now. how do we get into the account for this phone.
Hi I have my sim but my network only says lucky or Telus not public mobile
I want to cancel my jrman account as it would not work to transfer my Sim card over. And so I made another Gmail account and I am hoping it went through OK.
I setup my account no problem on my Google Pixel. I then tried to setup my wife's iPhone 11. Diring the process I confirmed the transfer of account, but it never worked, the number stayed with the old sim and therefore could not receive a text mess...
i need to get my account unlocked. we had the same issue with my dads account andbit got resolved by excalating it to I T. ...
I am not receiving the security code needed to verify who I am on my IPhone.
Hello,I'm a public mobile customer, I'm trying to get my account number but when I log into the app with my email, it's showing me my name but it's asking me to subscribe to a plan? Why is that? How can I skip all that to manage my account?
Hi when I try to sign my account is says forbidden what happen
I'm getting this error on both my phone and computer browser. Anyone else have this issue?
I’ve always used my desktop to check my account activities. It is very slow loading the pages. I got fed up with it. Today I decided to use my cell phone to check my account history To my surprise, it was fast. I can’t believe it took me this lon...
Hi they charge me and I don’t have access it the account
I no longer have access to the email my mother used to create her account several years ago. There is no way to reset the email without having access to the email!!! There appears to be no other way to get in and update it. A previous article indicat...
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
Hi Public Mobile Community . Please can a Public Mobile agent, confirm my other number, for full access ?
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
HiI can't login Into my account because EVERSAFE wants to send me SMS but my sms hasn't worked since I ported to public mobilecan an agent please reset my account so I don't need to use EVERSAFE. I remember when I first signed up I didn't need to use...
How do I print out my 2023 income tax receipt or where do I find it
Hi deled my e sim by accident can you give me a new one
My family has a total of 5 public mobile phone numbers. I seem to have successfully created accounts and linked the account to phone numbers for three of the five phone numbers. Since my credit card is expiring at the end of May and I'm trying to u...
I accidentally bought an esim and then deleted it. I didn't realize that would invalidate my physical SIM. So now I don't have access to my phone number. Since I don't have access, I can't login because of eversafe. I can't even switch back to my phy...
I have been sim swapped once before and I have concerns someone may try again. I want to lock my sim and make it so that no one can swap my service out without me receiving a phone call and chatting with an agent first. I don’t want to be able to req...
@CS_Agent
Hey folks. I set up an account and a plan for my daughter’s phone, with a virtual SIM. Well, now she wiped the phone and got rid of it and then simultaneously lost access to her Apple ID and iCloud email, and then discovered she couldn’t get into her...
