Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So frustrated! Tried to activate phone got to Step 6 of 6: Activate. Says SUBSCRIPTION NOT ACTIVATEDCannot get past this. Tried online Chat and keeps saying No Agent Available, try back later. Cannot create a "ticket" because it will not allow me...
Hello, I recently transferred my phone number from my local carrier 3hrs ago. My mobile carrier on the phone says Public Mobile but texting is not working. I cannot receive and see other people's text. I can call people just fine but I can't send mes...
Hi, I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support
Transferred number and confirmed cancellation of Fido account on April 18th. iPhone is still not recognizing the ported number with Public mobile sim installed for iMessages or FaceTime. Unable to receive direct text messages to my cell number.
Like the title says, I switched over a year ago from bell and have no ZERO issues with public. I set my mom up and did all the same steps etc, but her phone wont send or get texts at all, she can get data/use email etc and make calls tho. If i put MY...
I subscribed to a plan online and discovered that I needed a new phone. Purchased an unlocked phone (new) and now am unable to find a way to activate it. Put the sim card I ordered in the phone and it says it is not on a network. I'm lost and there i...
My parents and fiancée and I all switched to Public Mobile in February 2024.All of us have been routinely experiencing dropped calls for the last few months but have REALLY been noticing it for the last month (March/April).Just had a bunch of calls t...
hello! I just switched over from Bell to Public and got an e-sim, however, basically nothing is working correctly. Would anyone be able to help me? these are the issues I am facing- I can only message from an apple id, not my phone number and when pe...
I am a new customer and still did not recieve my SIM card after 15 days and I am not able to submit a ticket it is keep giving me error on each step on Mobile App or on computer
I just purchased the phone plan yesterday and it says account expired when I’ve already paid for the month. Is there any solution to fix this?
Joined Public Mobile from another provider and my iMessage shows still activating after the whole day of use of Public Mobile. I tried everything that was humanly possible that was offered as help on this forum. however, nothing works, and I still ca...
I ported over my old phone number on 22apr2024. The old carrier sent me a text asking if I was requesting a number transfer. I told them YES. After about 10 more minutes, the Public Mobile app gave a green check mark for porting over the old numbe...
Ugh. It appears the port out didn't quite complete properly and I need some help!The number transferred completely out of my old carrier; the old carrier no longer shows that they have the number.The number is 'connected' on the new phone, another pu...
I just transferred my phone number to Public Mobile on Sunday afternoon and havent been able to get a phone call or text messages since I transferred. Please help
Like 49210 other people in this forum I have the issue that the porting form asked for the IMEI, which I entered, only to get a tex message that the ESN/MEID number is wrong. I didn't enter the MEID because no one asked for it. How can I supply the a...
Hello,I just to make sure I understand this correctly : I can only sign-up for a plan via the App? There no longer are Public Mobile kiosks in my area.I attempted to sign-up from the web, and I am stuck (tried different browser and computers) at this...
I transferred my phone number from another provider to my public mobile, it's registered on here my number from the other provider but on my phone information it's still the number I got when I came on public mobile. When I try to call my phone using...
Hello,I am leaving Bell and switching to Public Mobile. Looks like I messed up the IMEI and now the number is (sorta) stuck. I have access to data and I can call using the phone number I ported from bell, but only the bell sim can receive phone calls...
Hi there,I am an Australian traveling the US, heading to Mexico and then Canada soon. I have purchased a voucher on recharge.com for public mobile but am unable to activate it. When I call 611 it only calls tello as I have a tello sim here currently....
Hello, My family recently switched over from Rogers to Public Mobile, and we all can call each other and use data but cannot send/receive any text messages. We have waited over 5 hours already and the issue still persists. We all responded yes for th...
I have been having some issues activating my subscription. On April 7th I bought a $39 for 60 GB Data within Canada and the US at 5G Speed subscription. I had some issues with the eSIM which I discussed with the Customer Support team. This went back ...
I have following msg: “invalid phone number. Please enter a Canadian phone number. If you are transferring your Koodo prepaid number, please contact a customer support agent by clicking need help”. I need help. Who do I contact? Didn’t think it would...
We switched from freedom to Public.. sms was working fine. and not.working anymore.. its an Iphone that I have. can you please advise.
Switched from Bell two days ago, says I’m activated. No calls. Tried to verify yesterday and kept being sent back to request a code. I have a business to operate. This is ridiculous. Do you actually employ real people? and I don’t really care that th...
I’ve recently switched from a company Rodger’s account to PM they sent me a confirmation that I’m able to switch my number but I did not reply within 90 minutes because I did not know it was needed as the text did not say it was needed.I can use data...
$25 a month unlimited talk and text, in office detail say only in Quebec?
I switched to public mobile last night and requested a eSIM, every thing looked okay so I cancelled my bell services, well now I have no service and cannot log back into my account, I keep getting an error message I cannot even put in a ticket as o c...
Hello.I’m trying to create Eversafe IDs for my family members. After I enter one of their e-mail addresses on the “Create Your Eversafe ID” page, I’m brought to the “Confirm Your Identity” page, but they never receive the code. I had no problem goi...
Hi there, I just registered as a new customer. My new SIM card has not been delivered and it has been over 3 weeks. I need a public mobile person to check on the delivery status for me.
