Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is this even possible anymore? Whenever I log in it logs me in with a new username even though my original account is associated with another username in the community forum. I wish there was a way to merge the posts together. Does anyone know?
I'm new... trying to find out more about Public Mobile. How come I can't see the responses etc in the community questions?
Is it possible to use old community account with new plan? I ask just in case I port over to another mobile provider and in a few months choose to switch back to PM if a scorching deal is offered.
I have seen so many new subscribers posting that they are having problems with SMS and MMS. On Reddit, some people say they have had success by changing their APN setting to all caps (SP.MB.COM) even though Public Mobile’s instructions show it in low...
How do you change profile picture to a custom one? Or do Oracles only get the option? I only see oracles using custom pictures like softech, Luddite, Computergeek541 and w13liam.
How do I look up my name to see all of my postings in one place e
I saw that you can earn 1-20 community points for participating in the community. How does this actually work? I read online "Community standings are released the first week of the following month, and Give Back points are added within 48 hours." Wha...
How do I create a post within a thread? I am not responding to a post within the thread. I wanted to post a new comment in an existing thread.Thanks in advance.
Beside about 4 hours trying to get into my account because of the authentication system that keeps resetting and deleting a new password when its forcing me to get a new one.Why was there no explanation of this system. why does it not acknowledge my ...
Need to open ticket
I am trying to help a friend with two different PM accounts that she looks after.Account #1 - She can log into this Account but cannot log into the Community. When trying to log into the Community it says the Username is taken.Account #2 - She cannot...
My username still exists but was unable to sign in. Just kept asking me to create a new account. Are other people experiencing this issue?
Why I can't login in using my old community name is a mystery to me. Has something been reset? I couldn't use my previous moniker as it was already taken when I tried to register with my old one. Any information on this topic would be really valued.
So this is more of a suggestion than a question, but I'm not sure of any other way to push the idea to the PM webdevs.Since the forums contain the concept of replies, but every comment is inline in a sequence, the context of conversation is blurred i...
Yeah, yeah, I know I'm in the community forum, and complaining about accessing it. With this new EverSafe, and linked this-n-that, I had to create a new forum account name as I couldn't use my original login name as it was being used already. By Me. ...
I cannot post or comment in the community using my computer with chrome any more. I have used this same setup for years and now my posts are being rejected by Public. Agents and moderators have done nothing for over a month. i can post or comment usi...
Just wondering what the purpose of the badges are?
Hi I need assistance. I'm am locked out of my account now for over 24 hours. i got locked out after one login in attempt with a message that said I had exceeded the number of login attempts. How do I get this resolved. I had to create a new communit...
Just asking? I am assuming it was from when EverSafe ID was introduced. I was also looking at old threads from years back and say the username 'Anonymous' and cannot click on the profile or anything.
A bit confused today. I have not signed into the community for some time, but have been a member for the last five years or so. Today when I signed in, I am greeted with the message board asking for a new nickname and now the board is treating me l...
So, part of public mobile's service isn't working (again), I logged in, authenticated with the so-called "eversafe" system and created a ticket with a cs_agent.The agent replies quickly and asks me for my name, email, phone #, last payment amount and...
I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.Being a r...
With the most recent announcement regarding moving everyone from the Legacy Rewards system to the new Points system will you be less likely to assist customers in the Community?
How do I earn points in the community? I joined public mobile before the switch to the new points system and am trying to decide if I should switch or not?
What are the steps to follow to join the community and get discounts on my bill.Regards
I've gone through the notifications under my account and I get notified if I get a bravo or solution or if someone tags me. BUT I'm not getting notification if someone replies to my comment. What am I missing?
Edited to add: Below was written before the removal of the Legacy rewards Program and the removal of the converion of 1 point for ever 30 days you have been with Public Mobile. I see many posts in here about how PM doesn't reward or value their long...
So JAN community rewards haven’t come and it’s now march . On top of that I noticed in my payment page there is no longer even mention of the community reward entry . Sure hope this is a glitch and will return and we all do still get the JAN rewards....
Am I the only one who's kind of confused as to why PM still makes it's customers use a browser messenger with no way to set notifications to contact Customer Service Representatives? The app is quasi useless for 90% anything you would require to trou...
