Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Also, with the switching from legacy receiving 250 g and then my phone not making calls and plan was active. Did I l lose that bonus? Very frustrating not to talk to someone to ask but I want the remaining data I didn't use added to my account. As...
I've got 486 minutes of "INTL Long Distance incl CA & US" and 1000 minutes of "one-time Int'l LD bonus". I was able to make a call to Turkiye yesterday but unable to do so today.A message keeps coming up saying that "The call cannot be completed as ...
So I used my point that I had to get more data, so it was 5 points for 250 MB data, and also got 15 dollars in credits and I used 15 points to accumulate that credit. The problem now is that when In go to use the 250 MB data it does not work I cannot...
I’m in Michigan bought the addon not working, worked for 1%, had to use a friend l’s phone on a different net work also from Canada but his is working
If I get the US talk and text add on, can I call and text Canada while I'm in the US?
How do I use my 5gb loyalty bonus data that expires in 150 days before my bonus data that doesn’t expire?
Other day I was in a bind and I needed to add some data quickly, I usually go for a high data plan but this month money is tight so I just grabbed the cheapest plan and paid with points. So I of course run out of data within a few days and that day I...
My data 240gb add on disappeared. I have it as reward for as an old customer and it was support to last 5 months.
Hello,I purchased 300 International Long Distance Minutes add-ons and it shows on my account overview. But I still cannot call US from Canada. Get 'Sorry, your call cannot be completed since you used all available minutes'. I assume the add on would ...
I have 2 charges of 34.50 and one of 5.18 on my Visa bill all from the same date. I recently purchased an add on but not two. Who can help me with this?thanks
I got a message that I have been rewarded with 250G data within the next 5 months, why I can't see it in my account? and I was told I ran out of my data quickly this month, I believe I didn't use that much.
I was unable to access the Public US package, which the administrator graciously refunded to my account. I bought a prepaid T-mobile US sim card, worked great, of course with a number change. Can I get the same strong fast service i just experienced,...
US add-on not processing properlyWe are travelling in the US We are attempting to update our US add-on's online. It seems to go through- however when we check the overview of our account the add-on's have not been applied.Please help.
US carriers caught my signal when I was close to the border and now I'm being charged for my US roaming. People tell me to turn off or my disable my us roaming but I don't know how to do that.
I bought us roaming add-on for a trip I'm taking soon. Last week I went close to the US and my roaming charges kicked in. But I was never in the US. What should I do?
Hi!With the US roaming add on - 15$ text and call - can I call or text a Canadian number? Or to Canada?Thank you!
Going to the Dominican Republic next week and we have 3 cell phones with Public Mobile. I know they don’t offer add ins for the DR but I have a few questions? 1. do I need to do anything to not be charged roaming etc.. 2. If I get a Dominican eSIM ca...
Bonus data added by public Mobile for switching from rewards to points are not avaliable in my account now @CS_Agent
I'm travelling to Iceland at the end of April. My current plan is 90GB for 3 months. Will my plan/phone work in Iceland and/or is there an add-on I can buy/
On Mar 15, I received a text from PM saying that 240GB of bonus data (expiring in 150 days) have been added to my account. I logged in and verified that this bonus data was awarded a few weeks ago. Today, when I logged back in to my account, that b...
Hi, purchased the 15 day roaming plan for text, data, calling. I can text but cannot send or receive calls in the US. Have roaming enabled with full signal with "R" showing. Have LTE on. Shows I am on the AT&T network. Have rebooted phone. Have tried...
Texting under this add on package is not working for me. I don’t know why? They keep failing?
Tried calling UK using the 1000 min UK add on . At first it didn't acknowledge that I had the add on . Trying to phone a mobile number
The last two times I purchased a US Talk & Text Add-on it didn't work. What a waste of money and inconvenience. The Add-on didn't work in Kalispel, Montana, Houston, Texas, Dallas/Fort Worth, Texas, Myrtle Beach, South Carolina, Atlanta, Georgia. Wha...
For the THIRD time since November, we are unable to make or receive phone calls while in the US. Last two times we didn't have any service at all. This time we didn't purchase US add-on, we we have changed to the new US/Canada plan so should have p...
The high winds knocked out my home internet and I never got my loyalty data I read about in the news. I've been with you guys for several years and still haven't received it yet.
Do the international minutes add on expire?
I’m planning to go on a trip to US and buy the US roaming data soon. How do I track the usage of the US roaming data tho? Thanks in advance.
Is there an add-on available to a Canadian subscription that would include the British Vir
I have $34 can-us plan, dual eSIM on iPhone 14 Pro device. Roaming is enabled, cellular data only has personal hotspot entry, followed support instruction to add app via downloading from unlock it.co.nz, signal strength to network is good, but I ca...
