02-28-2022 03:10 PM - edited 02-17-2023 01:02 PM
Thank you to everyone who contributed to the great conversations this month!
We'd like to encourage community members to congratulate other members and share comments under this thread. However, we will keep the Top Contributors announcement featured.
Thanks again for all your amazing support😁!
- Public Mobile Team
11-07-2022 08:59 PM
Congrats to all the Top Contributors
11-07-2022 08:51 PM - edited 11-07-2022 08:52 PM
Maybe if you fixed the problem with the lounge being a giant abyss that is unreachable and buries threads no matter how popular they are.....the new community forum killed the lounge and its purpose. It's now a graveyard of moved posts, either moved into support for their pm related content or moved from get support because the content of the question is not deemed worthy of get support despite the questions being asked are related to phones, service, the Community etc....just not enough for the highly personal opinion of those with the ability to move posts rather than a less subjective standard set by public mobile. I miss the lounge....it now reminds me of the old "community" board that became a dumping ground of posts moved by the oracle team.
Get Support now consists of 50% of solutions (and subsequently community rewardees) being answered with copy and pasted links to SIMon and private messages. Nothing added to help the OP like what to write in the subject line, the cause of their issue (as we can't depend on many CSA's to have clue about what they are talking about), what fix should be or could be, links to community references of other solutions.....nope none of that. Just contact customer support...bam....here are the links. Then you have those that are here to help themselves with a few cursory posts to justify their presence or those whose multiple personalities secretly present themselves as individuals. No need to mention the other wascally wabbit wandering around wreaking psychological warfare on the weak with wanton abandon.....? Our new and improved community forum matches our new and improved self serve accounts that have so many faults that alone keeps the community busy....with another 25% of solutions now "Clear your browser and log in using secret/incognito mode." That leaves 25% for any member actually making an effort to solve, advise, suggest, troubleshoot, brainstorm and/or test to actually help customers get a real resolution. But pm has a predilection to punish some of these members rather than celebrate them?
The influence of the oracle team on shaping the community forum to fit their vision of what getting support means and how community members should be awarded or punished has lead to where we are today. Is it an improvement over yesteryear? Has the chaos been quieted? Or runs rampant by the manipulations of a madman? Is this what pm envisioned with its redesign?? I guess you get what you pay for or this is the consequence of not making one pay for their misdeeds? You made your bed now we all have to lie in it? 🤔🤪
11-07-2022 08:43 PM - edited 11-07-2022 08:45 PM
and @darlicious since this is not really a Congrat post but Oracle moved them wrong, I think you should at least put it as a separate post in the Lounge
And Oracle , the nature of this post is not to congrat.. it's Get Help.. Get help with Rewards, so, it is not just a Lounge discussion, it is a GET HELP 🤔 🙂
11-07-2022 08:41 PM
I was to comment that this is one of the earliest Contribution announcement and and giving out of badges in recent months. So early that they announced that before giving out rewards. LoL
11-07-2022 08:01 PM
Maybe this month's rewards got shrinkflated. 🤔
11-07-2022 07:51 PM
Congrats to everyone who got the badges today 🙂
Will Congrats again when we all see the rewards on My Rewards:)
11-07-2022 07:45 PM
I wonder what is the most asked question this month ...Other than the on-going "PM upgrade" upsets of the last few days / week.
I would hazard a guess that the newest $40 / 15GB data application would be right up there...best answer is to log in using incognito mode !
Nice to see a few new usernames participating in Community Forum responses too huh !!
11-07-2022 07:40 PM
11-07-2022 07:40 PM
So many glitches, something is always wrong.
11-07-2022 07:25 PM
Nothing on My Rewards, yet.
And I do not see a point of these announcement as they Never list WHO was top 2, next 7 following by 8???
What is the point of these announcement anyway?????
Same with 'solutions'; customers do not search for solutions; they just post and post and post the same questions all over again and again.
I do not complain 😎. It lowers my renewal fee so please ask the same questions every day...
11-07-2022 06:50 PM
congrats all support
11-07-2022 06:45 PM
@darlicious Yep, nothing in self serve for October right now. Perhaps PM is making up for, umm, some glitch over the last couple of months or so? 😏
11-07-2022 06:25 PM - edited 11-07-2022 08:13 PM
October 2022 Top Contributors
I see the community has received their badges for last month's contributions and participation but no rewards have been added to our accounts as per the usual timing and may contribute to the rewards being messed up within members accounts. Members may want to take a screenshot of their rewards accounts in case this happens so they have some proof when arguing with a CSA about their community rewards possibly disappearing?
I also found it interesting the lowered rewardees for October given the amount of solutions the community helped with unless this is due to one members prolific monthly solutions total that is nearly half of all solutions? Nonetheless great job everyone for your continued help with other customers problems in October. From the official announcement that should be pinned to the landing page>> @J_PM << here are the stats for October....
A big congrats to the 2 Community members who earned the Top 1% Reward. The daily work of these awesome folks is truly amazing!
And a big shout out as well to the 7 members who earned the Top 5% Reward and the 8 members who were in the Top 10%! Their contributions to the Community should not go unnoticed.
Together, the Community members in the top 1%, 5% and 10% had a total of 738 accepted solutions in October. Thank you all for your amazing work!
>>And yes there is a question to be answered in this post?!! 😁🤔
Abyssed and pissed....sigh whaddya gonna do?😔 I never did get an answer to my question?
11-05-2022 02:09 PM
Congratulations to all the September 2022 contributors. Let us continue to strive for the community and Public Mobile to improve as a whole.
10-17-2022 03:02 PM
Congrats to all top contributors!
10-17-2022 02:04 PM
Twice now I've received Top 50% badge and $2 reward, according to the rewards documentation, thats wrong.
10-14-2022 11:09 PM
Congrats all winners!! You all worked hard 👍
09-28-2022 11:09 PM
I haven't felt like such a winner lately with all the crap I'm dealing with PM. I've been here for over 3 years and for the first two years and 10 months or so I never had to contact them about anything. I loved that about PM. Now I am here all the time trying to deal with customer service. Hopefully it gets back to the way it used to be because I want to stay here.
09-28-2022 11:06 PM
You have to watch everything they do these days. I've been with PM for over 3 years now and for the first two years and 10 months I never had to contact anyone about anything. It seems like a completely different company now for some reason. A lot of my frustration has to do with the my account page which is completely bogus.
09-28-2022 11:05 PM
I totally agree that a glitch is a glitch. It just seems that on the PM site there is too many of them. And some of them are more than just a glitch. They should get it right before they put it up. And what was wrong with the old format? It was simple, easy to use and straightforward.
Hope you get yours figured out.
09-17-2022 02:59 PM
Congratulations to all the August 2022 contributors. Let us continue to strive for the community and Public Mobile to improve as a whole.
09-15-2022 11:13 AM
Yes I second, third and fourth that lol
09-14-2022 10:22 PM
Congrats everyone !!!
Yes, hoping to see more fixes for My Account and will see less posts but more happy customers 🙂
09-14-2022 10:17 PM
Congrats and Thank you to all Awardees and Contributors!!
Here is hoping My Account gets a New New Upgrade with the tweaks needed soon (or ongoing) with now nearly 2 months in. 🤞
09-14-2022 08:55 AM - edited 09-14-2022 08:56 AM
Congratulations everyone on a job well done. 2 months in a row with 900+ solutions by under 20 dedicated members of the community. Is this an indication of the success of the new community model of having a dedicated "Get Support" board and an ad hoc catch-all used to resemble a "Lounge" board? Or does this just show the success of members who just point the way towards customer support? Makes me wonder just how many solutions were exactly that? And how many solutions were actually achieved by problem solving without the need of customer support? 🤔
👉👉All customer support is online 👈👈
👉1-with community members and customers here on the public forum, or
👉2-with customer support (CSA) through private messaging: 2 methods found here,
09-14-2022 08:12 AM - edited 09-14-2022 08:20 AM
Congratulations and a big thanks to all who help out in the community !!
09-14-2022 08:10 AM
wow congrats great job
09-02-2022 11:42 AM
@esjliv August rewards may not yet been applied but the period to contribute towards them has ended. If I personally received any myself or not, I wish the best to everybody especilly the ones that step up and contribute to the communite. Hope we all continue to strive to move the community and Public Mobile in a positive direction.
09-01-2022 11:03 PM
Good point as they seem to lag sometimes for months so have to keep your eyes peeled for sure
09-01-2022 08:13 PM
I glitch is still a glitch, positive or negative. Next time it could go wrong in a way that's not even detectable. Just pointing it out for Public to keep looking at, as badges may still not be working properly.