OLD REWARD SYSTEM IS BEING AXED

[cbPM51]

March 24:

Saw a notice of OLD REWARD SYSTEM being axed starting march '24.

Members getting individual notices and points for conversion.

Will you stay ?

[Luddite]

@fixin  No departure here either but will convert points to Available funds whenever possible. Points are currently valued at $1/point but could be changed whenever Telus wants to. 
Don't disagree with Telus right to cancel the Legacy rewards programme but am appalled they withdrew the conversion award without warning. 

[Bacsi]

My previous provider didn't have a points system or any way to lower the monthly bill.  All they had were contests to enter, of which most were useless to me personally. So far I haven't found a comparably priced 4G LTE, 4Gig (my phone's not compatible w/5G) plan to compete with PM.  Lastly, I can't miss anything I never had to begin with. So, with that all said, I'll be staying for the time being. Customer Support, or the lack thereof, might make me change my mind.

[fixin]

@cbPM51 - I am going nowhere but, I may put my community help to a pause for a week before May! They probably will be scrambling to find CSA's or other community members to help!

I want to defend this Legacy Rewards system because it saves you $$$!

[Handy1]

@cbPM51 yup very disappointing indeed . I just hope many find the same or better deal somewhere else and move on so next quarter PM is looking at its balance sheet and saying oh dear what happened . We tried to screw the legacy account holders and they all left now we are making even less money then  we intended to steal from our loyal customers . Hymmm what could have gone wrong 

[cbPM51]

My experience is that points system can change the rules TOO EASILY and "short change" customers.

Bell and other compsnies  (like airlines ) have modified plans. Those changes helped the company...but shicked and disappointed their customers.

[Handy1]

@cbPM51  Yep PM is not as great as it used to be . Continues to get worse and worse . This is just the latest example of PM inability to see the errors of their way 

[cbPM51]

 

[Handy1]

@cbPM51  Totally let down I will stay because I have many referrals . So it makes it worth it . But as far as going out of my way to get more I’m done same with community won’t be so active here either . Think we should all take a stand and refuse to help just forward everything to support . Maybe the get swamped with request . And have to work for their $ . Seeing at they can just arbitrarily take away our rewards . Let’s reward them back with making them have to do their job