Nice PM plans for new activations, but why not for me?

[Wayworn]

Wonder as to why good plans are only offered to new activations. Does PM not want existing customers to upgrade and pay them more money?

[mathlord]

They make a lot more than what they charge - they can afford to offer lower deals than what they actually pay, so when they lose someone they can give these "special rates" to keep their business without losing money. Excellent scheme!

[mathlord]

They make a lot more than what they charge - they can afford to offer lower deals than what they actually pay, so when they lose someone they can give these "special rates" to keep their business without losing money. Excellent scheme!

[AK32]

Yup this happened to me too when i left Fido to come to PM. They sent me offers, even had someone from head office reach out to me and give me an "exclusive deal" (which was still more expensive than PM. 
The funny thing is, i was trying to get a better rate to stay with Fido at that time, and they declined, which led me to find PM and make the switch. If they would have given me the offer when i was their customer, i would have stayed. But they like to push for "new" or "returning" customers more than reward their loyal ones.

[Luddite]

@EB0  Definitely an exciting offer eh? Likely looks better after a six pack. 🤪

[EB0]

@Dunkman 

Public mobile win-back offers may requires a minimum of $29 plan. So it may not available for all plans YMMV

 

[Dunkman]

Most mobile companies have Winback offers, even Public mobile.

At the present time, Public mobile is offering some ex-customers 20% off for 6 months discount.  YMMV.  Email offers. 

[EB0]

@funpig1 

Some customers on $25 1GB or $24 4GB plans were able to downgrade to $23 6GB only, so it’s not a big saving ($1-$2) but it’s just a better plans, those customers can’t downgrade to $19 plan.

[funpig1]

If there is any general "rule", at this time, it is that only more expensive plans are available to customers.

My Dad is on a $13 plan and both the $19 and $23 plans are available to him.  I am on the $19 plan and the $23 plan is available to me.  There may be exceptions to this "rule" but PM's current policy/marketing is to get people to sign up and then encourage them to upgrade to more expensive plans with usually no way to downgrade to a cheaper plan.

The whole business of porting out and porting back in does not hurt PM, imo.  Telecom companies love to tout their new activation numbers and for PM, in particular, it helps to get rid of legacy referral discounts when loyal customers leave and make more money when they port back in. My 2 cents.

[Wayworn]

WOW ! That’s even better than the best PM plans .

[EB0]

Telus has the same win-back offer 

$35 for 120GB 5G+

https://forums.redflagdeals.com/telus-35-month-120gb-5g-unlimited-can-us-roaming-talk-text-data-up-2...

[EB0]

@Wayworn 

Big telecom companies like Bell and Rogers have a win-back program which provides great deals to leaving customers to win them back.

Public mobil has a similar program but, it’s not great, they offered only 15 points to return back to PM, PM didn’t offer any special plans to leaving customers!

[Wayworn]

Of course they care and don’t want to lose us. 

[will13am]

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@Wayworn wrote:

Yes … yes … I still think the good outweighs the bad. I’m just a bit disappointed about this up but not down. Also let’s keep  this civil and refrain from insults. 

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According to today's earnings report, Telus had 101,000 net adds on mobile subscribers while churn increased to 1.07% from 0.94% same time last year.  The market has voted, not everything is sunshine and rainbows.  No disrespect intended, I am merely suggesting that if you are going stay, you could feel much better about yourself by letting go.  Otherwise peace out by being part of the 1.07%.  

[Wayworn]

Yes … yes … I still think the good outweighs the bad. I’m just a bit disappointed about this up but not down. Also let’s keep  this civil and refrain from insults. 

[will13am]

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@Wayworn wrote:

Withe sincere respect I will say that I think you missed my point. 

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What exactly is your point?  I see maximum complaining but you are still a customer which tells me that you think this is still the best option for you.  😁

[DennyCrane]

I'm on the $34 Can/US plan and I'm able to downgrade. Please don't spread such misinformation. Now I'll acknowledge that I don't have a lot of options (as most lower cost plans are only available to new customers), but it proves there's no such "policy"; it's marketing, that's it.

You bring up a good point about temporarily upgrading to Canada/US plans though. That could be one of the reasons they're doing this. I'm sure the intent of those plans is the consistent revenue they receive. For those that just want a one off switch, they would prefer you use a roaming add-on.

[computergeek541]

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@Wayworn wrote:

By now we are all aware that PM policy doesn't allow existing customers to downgrade their plans.

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Sorry, but there is no such policy that states that plans cannot be downgraded.  Customers can still downgrade plans, but only to plans that are available to them.  I have several plans that I can downgrade to. I am aware that some customers have no lower priced plans that can be downgraded to, but to say that are no plan downgrades isn't the case across Public Mobile.

[Wayworn]

Withe sincere respect I will say that I think you missed my point. 

[will13am]

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@Wayworn wrote:

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@will13am wrote:

@Wayworn , why do you use the word policy to describe marketing?  I am sure the marketing team considered the costs/benefits associated with this move of not offering existing customers a plan downgrade option.  Since it is not policy, things can and will change based on market conditions.  Go out and enjoy the nice weather, you are overthinking something that is pretty nominal in the grand scheme of things.  

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Yes - good advice - go out and be in complete bliss listening to the birdies chirp etc - and forget all about the real world.  -In my case I would like to occasionally when required to have the option to select a PM Canada-USA plan and then revert back to my existing plan.

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So all your griping is about how it negatively affects you.  Then why not buy a roaming add-on from time to time or activate a new plan just for US visits.  

[Luddite]

When I click change subscription the least expensive plan I see is $30. Current plan is $50.  That's not surprising though as the $19 & $23 plans are only available to new customers. So, whenever you change your plan you don't see plans only offered to new customers. But that's been the rule at PM from the beginning. 

[Wayworn]

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Yes - good advice -

[will13am]

@Wayworn , why do you use the word policy to describe marketing?  I am sure the marketing team considered the costs/benefits associated with this move of not offering existing customers a plan downgrade option.  Since it is not policy, things can and will change based on market conditions.  Go out and enjoy the nice weather, you are overthinking something that is pretty nominal in the grand scheme of things.  

[Wayworn]

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@hairbag1 wrote:

@Wayworn 

one option would be to get a new sim and start a new account at the price point you want. Then deactivate first account. Long way around but ...

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Yes but then one would lose their existing number that most likely is tied in to other accounts such as banking, credit cards, insurance , internet etc etc - that would be a major hassle. 

[hairbag1]

@Wayworn 

one option would be to get a new sim and start a new account at the price point you want. Then deactivate first account. Long way around but ...

[Wayworn]

By now we are all aware that PM policy doesn't allow existing customers to downgrade their plans.

[BKNS27]

@EB0 

I switched on July 27. The lower plan was before July 25 was $19 with 1gb and $23 with 6gb of data. 
After July 25 was $23 with 6gb and $30 with 15gb.

[EB0]

@BKNS27 

did you change you plan on July 26,2024?

What was your previous plan before downgrading to $23?

[BKNS27]

I was only offered the $23 dollar plan and the $19 plan expired on July 25.

I downgraded to the $23 plan last week.

[Wayworn]

That’s exactly what I thought.

[Chanah_again]

If anyone's been able to downgrade from 34$ to 23$ or 19$, I haven't seen it. In my own plan ( it was 34$) the only downgrade I was offered was to 29$. But possibly someone got a lower downgrade offer.

I just ported to a different company - lack of downgrade, lots of dropped calls, and wrestling with Eversafe for months was just too much.