I wonder if an idea for the Community would be to have a category where anybody needing customer assistance can just be a one-post-wonder call out for help and a CSA pm's back with a "Hello username, how may I help you today."
And limit it to just one post per user. No edits. CSA deletes it upon contact allowing a future call out for help from that user.
Because really, nobody likes that stupid chatbot.
It would render the rest of the place pretty much just a social chit chat place but at least it could short-circuit ranters and those that don't want to talk with anybody here and help those that don't want to help customers with any problem solving.
Think of the quick-draw mcgraw copy/paste of "Post in that such and such category". Bam. Solved. Done. The CSA's can do no wrong so every question can be handled by them anyway. Completely pointless to do a repeat answer too.
The little line that says "New to the Community? Here’s how to get started." can simply go to a New Message in that category. No need for all the swell Beginners Guide etc. where we often see added posts being placed by newbs when all they see in front of them is a big Reply button.
And finally maybe even indirectly continue the drop in community reward payouts. The house always wins.
