Community

CAN - US - Mexico promo

Hello, I few question about my subscription and about the promo offer what I got.1st question in my promo offer it says 1000 international long distance minutes. That’s means every month? And which countries are included? On the website I saw China, ...

New phone

I need a to transfer my phone number to this phone but idk how and I don’t have my other phone

Email

How do i change my email address associated to my account 

$29 20GB Can-Us-Mex plan

Hi... my brother was recently texted offering an upgrade to a $29 20GB Can-US-Mex plan.  I didn't get a text offering this plan but would like to upgrade to this plan as well.  I am currently on the basic $15/mo plan. How can I get the text message w...

Unable to enter phone number on iPhone

MMS requires to enter your phone number when going to iMessage. Then I go to settings, click My Number, add the number but cannot save the phone number

Wifi

Has anybody experienced bad wifi connection when switing to public mobile? I have never had an issue on my phone when at home until I switched to public mobile. Not happy.

Account closed & unable to log in to disable autopsy & credit card info

Hi. My account was closed & transferred to a new server. Am unable to log in to disable autopay & remove credit card info & request credit for unused portion of last payment made. Have also called 18554782542 to no avail. Also unable to send a messag...

Phone number

I had to use a temporary number to switch over my landline. Now when I text, the temporary number still comes up on others call display. I have switched to the number I brought with me, but temp number still shows. How do I change that?

Unlimited minutes & messaging plan - but can't call out as I've 'used all available minutes'.

Subject says it all. And it's not the first time... Gotta love the "Don’t worry about interruptions in your service when you have your subscription on" message on their Payments page. But yes, I do worry! Wonder why.Anyone else?

Subscribing, indicated wrong postal code

Hello, I am trying to subscribe and it keep saying I have the wrong postal and it doesn't match my billing address, however i have not input my address yet, how do I get around this?

Assistance to port in landline number

How to check porting status ? after I signed up my SIM was activated, but cannot receive SMS as porting not completed... the old landline has no SMS so I don't know if porting was initiated. Without SMS I can no longer login to my account because 2FA...

Lost contact with customer service

I was in communication with Hassell to try to get my Koodo number ported to my new Public Mobile account. He no longer is messaging me

Issue with getting data working on my iPhone 16

hello there,My partner has gifted me an iPhone 16, which I'm thankful for. I've went ahead and signed up for Public Mobile yesterday, under the Mexico included plan.For some reason, data service is still not working; Mobile data doesn’t work, even th...

Accessing my SMS texts from outside Canada

I'm still paying for my account since I want to keep my phone number, even though I'm currently travelling. Is there any way I can still receive or somehow access text messages (I know I can't send them which I'm fine with)? I know this works when I'...

How is it possible that Public Mobile has SUCH BAD SUPPORT

How is it possible that Public Mobile has SUCH BAD SUPPORT that I've been trying to port my number into a new public mobile account for 4 weeks now to no avail. What are you guys doing?? I can't even keep in touch with support because they're so hard...

Need help getting started with a new line

Hi everyone,I just got a new line with Public Mobile, but I’m running into some issues getting started.I’ve activated my SIM and set up my account, but I’m not able to make calls / send texts / use data.Here’s what I’ve tried so far:Restarting my pho...

unauthorized top up

Somehow my account got switched to the $250 5G package at 2:00 in the morning on March 4th.  I'd like this payment reversed.  How do I make this happen? 

Phone Record

I need my old phone record, the call logs. Please help

Texted Plan Offer

I received a 20gb 5g can, us, mex plan offer via text for $29/m.  I need more details on the plan and confirmation that this is a legitimate offer from public mobile. The offer reportedly expires Mar 18th. Thank you! 

US Plan not working calls hang up

I googled the problem and tried trouble shooting but my phone seems to be set up the way it should w LTE and roaming on. It worked for one day without issue and all of a sudden does not work today. My family who also have an account can call me but I...

Porting eSIM phone number to a new phone

Hi!How do I transfer an eSIM phone number to a new phone?Thank you!

Account change

My account for 45$ was due mar 11. I put 30 in vouchers to change to 30 account. I have neither account.

Switching to the New CAN-US-MEX 5G 60GB Plan as an Existing Customer

I am currently using a Canada-US 50GB plan for $36 CAD.However, I want to switch to the newly released CAN-US-MEX 5G 60GB for $35/month plan. It seems to be available only for new customers.As an existing customer, am I eligible for this plan? If so,...

My phone number doesn't seem to be working