Community

Code identity verify

Hi,I'm unable to get my code by text to verify my identity. I just switched to Public. I can call but not text. Any help would be appreciated.Thank you

Unable to reset app password

Hello I forgot my public mobile app password and I can't get into the email I use for this either. My phone was stolen so Im trying to set up a new phone with my public mobile account. What can I do ? Thanks 

Phone doesn't ring for certain numbers

I've been a member for almost a year and have an issue where calls from certain numbers don't cause my phone to ring. I don't even get a missed call. I'm able text back and forth with these folks though. They are even able to leave a voice mail.

Porting my phone to a new carrier without service of my current number

I've moved to a new country where I don't have PM service, and I'm trying to port my current number to a new carrier. I just learned that PM sends a confirmation sms to my number to confirm that I want to make the port, but I can't receive sms on tha...

Public mobile phone network down in Calgary on 04 Feb 2025

All my public family mobile phone down today 04 Feb 2025.All happened at the same time in Calgary.No inform, no email,... what is the service ???? 

eSIM

My account suddenly stopped recognizing my eSIM you provided since Jan 31. Could you please hook it up and make adjustments to my payment as I haven’t had use of it?Thanks

US roaming plan not working

We purchased US roaming add-on  for my daughter before we left on holidays. Now we are here and it is not working. When we log in, it says we purchased the 15 day plan. Any suggestions??

I can't find settings to turn off my answering machine

I want to turn off my answering machine so nobody can leave me a voice message ever again. How do I do that? The public mobile bot says go to settings but I do not see anything that says settings within my account the bot says I can turn off my answe...

I cannot make or receive calls

I traveled to Toronto last week and turned airplane mode on. I cannot receive or make phone calls after came back with airplane mode off. I can send and receive text without any problem. Please advise. Thanks 

Change account email

Change account email

US Mexico plan

Yesterday, January 3, I tried signing for and paying for the above so I could use my phone in the US.  When I tried paying I got a message that my payment couldn't be processed, so I gave up on that option and purchased a SIM card.  When I checked my...

Change of credit card for payment not accepted

Current card for payment compromised, trying different card for payment, not accepting

Check activity

I am still being billed when I have cancelled account. How do I rectify this?

help with phone plan

I am having issue with subscribing for a phone plan 20gb at 32$/m. please help. it is not letting me choose that option and automatically changes to 30gb plan

Subscription

I had my account set up to change on the renewal date but it did not happen, how can I resolve this as a plan is no longer available. Anyone else have a problem like this?

Canada-US 5G package

I have the Canada-US 5G package. Do I have to turn on the data roaming in the cellular settings while I’m in US?

travelling to the US this week for 4 days, do i change plans?

HII'm travelling to the states this week for 4 days and would like to have cell coverage, Noticed there are plans that say CAN-US , does that mean they would work in both countries without the roaming fees,  Can I just switch plans and switch back ne...

Pls sèndcode so I can use my phone

Phone transfer issues

Greetings all, I’ve switched my phone yesterday at 4pm and it’s stilll not making calls and it’s over 12 hrs

Subscription change didn't happen from Boxing Day deals.

In December I selected to change my plan to the 75GB Can/us/mex plan for $35 since I was already in a similar but it was only 50GB of data. Now I just checked and it didn't change my plan. I selected change on billing date not immediate but it has be...

Re: Unable to call Panago? (310-0001)

Hi I’m having same problem except I’m trying to call Enmax 3102010. When I call it takes me to public mobile account. I’m a new customer, was with Telus previously and used to work fine. Can anyone help?

"Number changed by SIM" message whenever I try to call 611

Recently, I've tried to called my service provider via the 611 shortcut and end up receiving the "Number changed by SIM". Does anyone know the cause for this issue?

New user - eSim fail OTP doesn't allow email notification

Hi I am a new user, my eSim has failed and I got a new sim. However I am not able to login because it sends otp to my phone number which is not accessible. I need help to resolve this problem asap. I cannot be reached at the moment 

Can a human being please activate my SIM?

Bought the ESIM option because the website said my phone was compatible. Downloaded the app. App says my phone isn't compatible. Customer support advised me to buy a Public Mobile SIM card. Now I have one of those and I can't find a human being who c...

Getting old number back

My old phone went missing awhile ago and it was public mobile number it's been 6 weeks trying to ta get ahold of a agent to help with this stuff everything is attached to my old number and my ex wife email for to get everything back and we don't talk...