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I see that PM found the sweetspot for middle data users. But, there are many others who just need enough data for some occasion like transiting or going on a local trip. It even comes in handy when there is a problem with Wi-Fi. I am sure having as little as 1GB was the option that suited many. I see that PM is targeting user for that awesome $120 plan, but it will not be the choice for many other who don't need that 6GB or 3GB data. I don't see this hurting when you will be targeting light and medium data users. For light data users, they got no choice. There is a big difference between 1GB @ $90 and 3GB @ $111. I do not see the point to just ignore light data users. That 3GB options should not be offered because there is only $9 difference to get extra 3GB so who wouldn't?    So, i think PM should bring back that $90 / 1GB plan because getting on the plan without data and than adding $30 add-on would be too much.    Thanks.  ... View more

Given how some problems require troubleshooting on a few different levels (device settings, self-serve configuration, backend/technical issues, among other things), I think PM Support would save a lot of productive time (and a lot of disgruntled customers) if it started calling customers on their main or alternate phone numbers (provided during sign up) to solve the problems in one shot.   Back and forth emails often create confusion among PM support staff and take significantly longer to resolve complex issues.   Just to clarify: I'm not asking for a 611 type inbound support centre, but just an outbound support process for a very small percentage of complex problems that take a disproportionate amount of effort to resolve.   And the main argument is actually to save PM's precious personnel resource so they can continue to offer low prices on their rate plans. ... View more

After using up your data limit, your data should just be significantly throttled instead of cut off completely. So you should still be able to send and receive emails, load web pages, etc. Even on the 150mb data plan you should get an unlimited amount of throttled data after you use up your 150mb. I hate the fact that you could miss important emails if you use up your data cap. Wind already does something similar on their unlimited data plans where you get 5gb at full speed and after you use that up it's throttled, it's too slow to watch videos or download big aps or anything like that but at least it still lets you receive emails and (slowly) load webpages.   If this is not feasible, then how about introducing a new addon for an unlimited amount of throttled data, for those of us who don't need high data speeds but want to make sure we never miss an email. Even if it's severely throttled (eg dial-up speeds from the 1990s) it should still be sufficient for emailing. ... View more

We have seen numerous people making a mistake or misunderstand the plan details and get stuck on the plan they didn't want. This happens because a plan change would cause them to lose the money they have already paid, even if it has been just a day.     I understand that this is a prepaid service and there are no refunds.  Thats fine.  However, for new customers who are likely to make an honest mistake, it would make a lot of people happy if there was a grace period of anywhere between 2-7 days where the new customer can make 1 plan change and only pay the difference (or receive credit in the account for future use if downgrading the plan).       ... View more

In addition to E-mail support and the community forums I think public mobile should have a live chat option with the administrators to have quicker response times for support. ... View more

Hi Public Mobile,   There should be a Pay-Per-Minute rate or an Addon pack for talk.   At this moment with Public Mobile, it's either Unlimited Talk, or No Talk at all. A lot of people, including most younger individuals, only use their smartphones for texting and data, with calling being rarely done.   For me, I don't talk enough on mobile to justify getting Unlimited Talk for $20 a month. I still want to get Unlimited Texting and 1GB of Data for $35 a month, and some (non-expiring!) minutes in an addon or a pay-per-minute rate just in-case I need to voice call.   Every single carrier in this country only offers "Talk", "Talk & Text", and "Talk, Text, and Data", in a generation where people communicate by text, and not talk.   Offering us an option for "Minimal-to-Some Talk" instead of either "Unlimited Talk" or "No Talk. Period." in addition to the "Unlimited Texting & 1GB of Data for $35" package will allow a lot of people to justify switching to Public Mobile.   Original Thread: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Pay-Per-Minute-or-Addon-for-Talk/m-p/19536   Regards,   Minh ... View more

This is not my original idea, I noticed it in general discussions. (I'll add the username later today)   I want to use Ugo wallet for "tap to pay" that is available in many Canadian retail stores. In future, perhaps Canada will see implementation of the Google and/or Samsung payment solution as well.   Cheers! ... View more

PM would make a really awesome, customer-friendly move if unused data purchased as part of a plan rolled over upon renewal. That's one idea. Here's a second: A data plan with a one-year expiry such as the 365 day/20 Gb plan offered by Tbaytel for $125. If that carrier can negotiate a package like that with Rogers, then Telus should be able to offer the same here on PM.    Both of these ideas would still mean loads of data profit for Telus/PM, I suspect.    ... View more

I think that "Public Mobile" is just a bit too long, especially for the iPhone: "PM" would suffice. It seems petty, but it'd be a small, fairly inexpensive change.       Even worse on smaller iPhones... ... View more

Please add Wifi Calling for iPhone users. Looks like Telus has it now. ... View more

I think I may have brought this up before, but here I go again.  I think it would be a great feature to have a section on the main screen (home page) of the Community that indicates what MOD is online.  I know whenever a MOD is tagged all get the notification.  I also know we can friend them and then go to our profile to see who is online but it if there was just a list of MODS on the main landing page with the green light on when they were online theat would be so much help.  Not only could we tag the right MOD as I do like to address the right person but we would also know if we need to tell the member that no one is online right now and they will have to wait until the next day for a response. ... View more

Hello, I have no cell service at home and wifi calling would be great! When are we getting this? I see telus just enabled it. Thanks   ... View more

Since all the service is done online, it would be great to have a feature where you can chat live with a MOD/User in Real Time.   E-mailing back and forth is really frustrating for customers who have to keep checking their messages for a response.   Hope this gets implemented!     ... View more

Right now, the $10 base for 30 days is like a hot potato: it's been thrown into the mix without so much use as to provide extra profits for Public Mobile.  We get it that they need to be profitable, but we, as customers, don't like to simply give out free money just because we're nice.   So, I propose (lol, right?) to give some use to that $10 base.   Let people (who want to) get the $10 base + addons only.   $10 base every 30 days + 1 addon for 1GB/$30 (example) and for $10 a month + initial booster cost, you can use your booster until depletion.   I know I'm dreaming awake, but heck, I like the idea! ... View more

It would be nice to have talk add-ons that work without being on an unlimited talk plan.  It seems that there is a segment of customers who like this choice judging form some customer feedback over the last few months.   Can even implement this into the "Create your Plan" page under Talk options so that customers can choose to purchase limited minutes.     Its not for everyone, but it adds more flexibility for the customer to get exactly what they want.  This could appeal to a currently untapped customer base who use prepaid services from the big3 or services like the 7-11 speakout.  Would love to see PM grow. ... View more

Here are my personal feelings and observations from my daily visits to the Community. I've been a member with Public Mobile for 2 months now and I am anxiously awaiting my 90-day auto-pay renewal next month.   The reason: Lots and lots of individual problems are discussed openly and visible for every one out there. I am not sure anymore if my plan renewal goes through smoothly or if I encounter one of the many problems other members encountered....I am honestly scared. It doesn't shed a good light on Public Mobile and will scare away many more potential customers if the repeating support questions about porting, payments, “no service”, etc. etc. are shown publicly.   My idea: Keep the "Public Mobile Community" where members can post general questions and get general information Create a separate "Support Community" reachable by a special link on the homepage where the PM representatives can help without going public.   ... View more

Hi Public Mobile, I think it would be awesome if my unused data rolled over month over month. Some months I dont use all my data and I would love if that data rolled over for the months when I do need more data.   Cheers,   Rick ... View more

PM should allow us to have flexibility carrying over un-used data to next billing period. Please consider to have this option for at least 90 day plan users.  ... View more

At present, payment, whether by phone, voucher or self-serve account, is in multiples of $5.00. With rewards, rebates, etc., it is inevitable that the vast majority will NOT result in a multiple of $5.00. What is to be done? One solution, which is not practicable, is to accumulate rewards, etc. until they equal a multiple of $5.00. Two other solutions are: 1: Mail a cheque every 3 or 6 months to each customer who has an "odd" amount. This would be prohibitively expensive. 2: Make changes to the PM accounts payable system so that, on a regular basis, the "odd" amount is deducted from the next 30-day billing cycle. If this change were instituted, then the payment system would need adjustment in order to accept amounts that were not multiples of $5.00. ... View more