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wont let me register new card

Vandertrout
Great Neighbour / Super Voisin

My account expired. Old card does not work trying to register new working card. System says cannot process at this time please try again later. Not good because need this phone for work. uhg. Please help.

4 REPLIES 4

BKNS27
Mayor / Maire

@Vandertrout 

Login to your PM app and go to Payment tab then to Update Card Information.

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Sansan
Mayor / Maire

Unfortunately, you just have to keep trying. Customer service agent cannot and will not help with updating credit card information for security purposes. 

Yummy
Mayor / Maire

This is known issue with PM.

Try using computer, clean browser, incognito mode. If it does not work 1-2 times wait 1h and try again.

Open a ticket and see if agent can assist you.

hairbag1
Mayor / Maire

@Vandertrout 

if you're in a hurry to pay...get to Shell gas or Walmart and purchase payment vouchers..then dial 611 to add 'em to your account. Deal with credit card issue at leisure.

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