why they sent messages that they can't charge the credit card

[mariabr]

what is going on today on this site? it is barely working. i can't log in, can't get reset the password, can't get the reset link.

i pay not much, but it is unacceptable to provide no service after sending stupid messages to everyone that they can't charge credit cards.

[Anonymous]

@mariabr 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent,

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[darlicious]

@mariabr 

Just to confirm do you have no service currently on your phone?

[esjliv]

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@softech wrote:

@esjliv .. @Oh no , Simple--Simon is Silly--Simon today

---

@softech , even though that message appears, it does end up going (eventually) to the right location for ticket submission. But I didn't submit...so maybe it will work, and PM forgot to remove that opening message.

[softech]

oh

[esjliv]

@softech 

SIMon Chatbot is not happy right now... 😞

[esjliv]

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@mariabr wrote:

what is going on today on this site? it is barely working. i can't log in, can't get reset the password, can't get the reset link.

i pay not much, but it is unacceptable to provide no service after sending stupid messages to everyone that they can't charge credit cards.

---

@mariabr  - are your phone services working? Then good, don't panic.

Call 611 to ensure all says Active and your next payment date, and such.

Maybe you had too many failed log in attempts. Wait 15 minutes then try again.

When you do, open a chrome incognito mode tab, then log in.

Have you created a Self Serve account before, if not you can register for one.

https://selfserve.publicmobile.ca/self-registration/

If still issues with logging in ask CSA for help. Contact CSA by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[will13am]

@mariabr , is today your renewal day and payment failed?  If you were unable to reset the password to get into your account, please click on the chat symbol on the lower right corner of the website and initiate a support ticket.  

[softech · Accepted solution]

@mariabr do you have the 4 digit PIN? can you call *611 and pay that way?  if not,  you will have to open ticket to reset your My Account login first.

To open ticket :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

          Start with typing "Forgot login Information ", click  "Contact Us", click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

1. Or you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there