wheres my SIM

[mkey2478]

Hello,

I ordered a sim card (from another email to set up another account) 5 weeks ago and it is still yet to come...

I can't seem to open a ticket without getting an error code...

Can someone help me? DM me @CS_Agent

Thanks,

MK

[esjliv]

@mkey2478 - it doesn't matter which email you use to order sim cards. The sim card purchase portal is different login credentials than our My Accounts or Community anyway.

You were sooo close at finding out how to submit a ticket to customer support  - in the post you made you hyperlinked to CS_Agent.  Just click on that link then go to the right and choose SEND A MESSAGE to write a private message to customer support.

[softech · Accepted solution]

@mkey2478 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

(please note tagging CS_agent won't work, you have to message support to open ticket using link below.  And this link will not give you the 404 error)

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there