unable to access self service & update credit card

[Efaz]

unable to access self service & update credit card

[Campykat]

I found that when I disconnected from wifi and used mobile data it worked (got error message other wise)

[esjliv]

@Efaz try a different browser or open a tab in incognito/private mode then try again. Or try mobile vs desktop...or vice versa.

If still issues, submit a ticket to CSA for help. To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Normally Faster  use this link to: Get Help With Public Mobile Chatbot

OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

 CSA contact methods also found here in Help Articles for future reference: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent ­

[Handy1]

@Efaz  Have you downloaded the new PM app and created a ever safe ID yet 

[Efaz]

UNABLE TO ACCESS THE HOME / SUBSCRIPTION PAGE

[Handy1]

@Efaz  So are you not able to sign in ? If you can go to payment tab and manage subscription and update payment method .. if your having trouble you can get support to help up date it for you also 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.