travelling

[edverhoeven]

I bought data for 15 days in the USA on feb 22 when i crossed the border my data did not work till i crossed back into canada it was very frustrating not having data i paid for i would like a refund

[esjliv]

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@edverhoeven wrote:

what do i enter as contact

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We are customers and members like you here on the forum. The other members have included methods to contact public mobile representatives, which can also be found in the GET HELP articles here: 

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

All support is through messaging, so you will need to submit a ticket by either the 2 methods provided.

Were you able to be successful to submit a ticket?

[hTideGnow]

@edverhoeven   maybe just message CS Agent directly here then

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[edverhoeven]

what do i enter as contact

[edverhoeven]

i do not know how to follow these instructions 

[hTideGnow · Accepted solution]

HI @edverhoeven    

We seen people with problem using roaming and PM agent was able to make the refund.  Please submit a ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@edverhoeven   sometimes, you might have to manually select T-Mobile from your network selection instead of leaving it with automatic

Usually if the roaming was not used, PM would be able to do something.  

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there