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transfer old number

agnes_chung1967
Great Neighbour / Super Voisin

Hello. I got the text today morning that I can not get my previous number. I called previous company and they said that public mobile cancelled transfer my previous number. I called again that previous company  and they said that no body asked transfer my number and still working previous company.

I need my old number and if I don't I will go back my previous company. Can you ask transfer my old number to Public mobile again?

I can see my old number in public mobile account but I still can use my previous company. I change my old company sim now. And I also got email from my old conpamy transfer my number because I asked them to do.

Still I dint change my new sim. So can you ask my old company to transfer my old number to public mobile again? I dont want to change my number.

Thank you

2 REPLIES 2

Meow
Mayor / Maire

hTideGnow
Mayor / Maire

HI @agnes_chung1967 

better to call PM porting support team and understand what was wrong

 I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

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