transfer number issue passed 90 min and authorized text and have issues now

[Takuya]

i had shaw mobile and yestauday switch to public mobile.  

i did not know number transfer authorize text was there and i passed 90 min and now didnt transfer well. 

today i have problem with phone receiving.     also i used e sim and i can not make a support ticket some how. 

and I can not connect with support. 

i am stuck now.     for now i am still using shaw sim card and can talk.   

I talked shaw mobile and they told me that public mobile needs an open port and shaw can transfer and they close the port.

so i have to contact the authorization again but cannot reach to support agent.

please help me how can i contact support?   

[Julius1974]

Go to your account, then profile. There should be a "transfer your phone" to port your previous number to public mobile. You  will receive a text from Shaw Mobile that they have received your approval.

[Takuya]

thank you i will call them tomorrow

[Takuya]

thank you i will try

[Handy1]

@Takuya  

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @Takuya 

yes, your transfer was not completed

You can talk to the porting helpdesk tomorrow and they will re-initiate the port for you (sorry, it's close for today already).  I will message you the phone # to your Community inbox.  Check and call tomorrow morning