08-10-2022 11:49 AM
I upgraded to a 4g plan and notice the data usage has quadrupled, if not more using 4 g compared to 3g for the same time I am online. Is this normal?
Note: I am not downloading movies or any game play, just some news vids and online searches etc
08-11-2022 06:58 PM
Set your data tracker to the correct dates of your 30 day cycle. Then go thru your apps to see which app(s) are using most of your data. Do you have your data saver on? Background usage off? You should set your data warning (100MB) and data limiter(250MB) so you can monitor your usage and understand when, where and why you have high usage.
When I got my new motor g7+ I immediately employed all of my data usage tools. With only 250mb of data in my plan but 20+GB of data add ons I always set my data warning to 100mb and limiter to 200mb so that I know when I am consuming a lot data and to stop it before it switches from plan data to add on data and it becomes a costly lesson in data management. If I waited for a 75% usage warning from pm I would burn thru $225+ worth of data add ons!
A few weeks later after New Year's I suddenly started to get high usage warnings from my phone and hitting my data limiter. I learned that I shouldn't be searching back thru my 150,000+ Google photos for a photo of @maximum_gato from 2014 as that uses a lot of data! But the warnings continued....until I finally found the culprit?!! Without noticing it seems pc optimum added video to their app. Even though I wasn't viewing the video it would play in the background when I accessed the app to scan my card or look at my offers. Once I turned off video in the app's settings (or I could set it to play on wifi only) the high data usage went away.
Take the time to adjust all of these kind of settings in each of your apps settings and the data settings of each app in your phone. And turn off the wifi assist setting as well in your phone. For Android you may have to check in your developer/builder options as well.
08-11-2022 03:07 PM
HI @drew238
Go to the Mobile data usage page. you can see how much you used. I think you can also play around the start date of the cycle , then you can tell how much data used recorded on your device
08-11-2022 02:44 PM
android
08-11-2022 02:40 PM
08-11-2022 02:36 PM
Yes, I checked it and still using about a gig a day....this seems ridiculous to me.
08-11-2022 03:49 AM
Same issue here. On a 15 g plan and they say I used 10.5 g in the first 8 days of the month, I would normally use 3-4 g, or 400 mgs/day. They are doubling my usage. I've been in touch with cs-agents; had 5 reps and not one helped me other than to say there may be a glitch since the new page setup and to wait it out. They can't access the link to my account to see my usage which totaled 5 g for the first 8 days which I don't dispute, but NOT 10,5g. I'll be walking soon if this keeps up.
08-10-2022 04:21 PM
480p is maximum SD. HD starts at 720p.
08-10-2022 04:08 PM
If possible download video content on wifi to watch later when you are not on wifi or if video or image content is not necessary you can turn it off or minimize it in the app settings. For example YouTube uses the following data usage per hour....
08-10-2022 03:21 PM
08-10-2022 01:01 PM
If you are watching videos on 1080p, you can change it down to 720p on your phone.
Just tap on the settings icon on the top right of the video then quality then lower down.
08-10-2022 12:35 PM
I am using android. What is travel mode and how to i access it?
08-10-2022 12:24 PM
yes...some days are almost a gig in less than 2 hours. This does not seem right to me. As far as scaling is concerned, I don't know how to check that.
08-10-2022 12:18 PM
Any apps you use that contain video or HD imagery will automatically adjust the resolution quality based on your data speed. Go into each of your apps individual settings and chose the travel mode setting to reduce their mobile data usage. Then go thru your device's app settings and ensure all your background data is turned off. You will also be able to see the apps that are the biggest drain on your mobile data.
08-10-2022 11:54 AM
Did you actually check your usage day by day through your account?
Do you see any unusual usage?
08-10-2022 11:51 AM
@drew238 , many of the video apps auto scale the video quality to data speed. That could be a contributing factor.