subscription not activated

[shubz]

Just signed up for a new plan. Choose the esim and number port from Koodo. Now my account just says subscription not activated and to contact customer service. The credit card charge was posted successfully. Need help please

[shubz]

Yes I did choose the esim option, although I'm using a physical SIM with Koodo but would like to switch to esim on my pixel 5. I don't see any public mobile esim in my esim settings. I sent a direct message since the ticketing portal isn't loading for me .

[hTideGnow]

hi @shubz 

did you try to activate esim?  if you do, check the sim manager, is the PM esim there?

or you can ask support agent to check the account activation

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437