subscription not activated

[jasintha2019]

i was with telus prepaid and transfer to public mobile when finish activation i got this message

SUBCRIPTION NOT ACTIVATED ; some one can help me to solve this problem 

[softech]

@jasintha2019 

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@jasintha2019 

here's some reading to help...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

[Handy1]

@jasintha2019  Please submit ticket with support 

to help straighten out for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Cheetah24]

@jasintha2019We are users like you so we don't have access to your account or internal tools. And hence you need to contact the customer service agent in this case. Please click on https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send them a direct message indicating your issue.