sim card order not shipped yet

[kashas77]

hi all

i ordered public mobile sim card almost a month a ago but i have not received yet.

how can i contact them is there any phone number or email

[Anonymous]

@kashas77 

is will coming soon maybe is take 4 week to you receive,

or you can Contact Customer Support Agent by CS_Agent , they will check it for you if them have a tracking number,
they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[computergeek541]

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@kashas77 wrote:

i ordered public mobile sim card almost a month a ago but i have not received yet.

how can i contact them is there any phone number or email

---

Public Mobile does not provide customer service over either e-mail or by phone.  Please click on the following link at  https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type in "SIM card did not arrive".

[JK8 · Accepted solution]

@kashas77 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.