sim card not received

[Tim27]

It has been over 5 business days and still have not received my SIM card

[Tim27]

That worked.  Thanks.   I got an immediate response and yes it can take up to 10 business days after which I can buy one from a public mobile store and get a credit on my account.  They shouldn't say 2 business days when it is really 10.  

[TheSterlinger]

SIM cards can take up to 3 weeks to arrive. Around the 3 week and 3 days mark if you haven’t received your SIM card then you can submit a ticket to a CS agent using the Chatbot.

[computergeek541]

SIM cards are usually sent by regular mail. Wait times of about 10.business days can be expected.  The estimate that Public Mobile gives of 2 business days does not include transit time.

[hairbag1]

@Tim27 

it's been known to take 3 weeks or so for arrival via Canada Post. Suggestion is to get to Mobile Klinik in you area to buy a PM sim. Once your activated, message  PM and request credit to your account for that sim you just bought.

[hTideGnow · Accepted solution]

HI @Tim27 

can be a bit longer , maybe up to 3 weeks.

but don't wait that long, check with PM agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437