sim card is not ringing but goes to voice mail dir... - Community

sim card phone xxxxxxxxxxxxxx is not ringing but goes to voice mail directly.

I have tried putting this sim to different phones , it is the same problem.

Phones are working well with other sim card.

So, the problem is this sim p

6 REPLIES 6

@computergeek541 , would you please be the phone number eraser?

Is your Do not disturb option accidentally turned on ?

OR, do you have the setting set where you only received calls from people on your contact list?

OR, did you recently port over a number into Public Mobile from another provider?

Cell ports can take 2-3 hours to complete. In this case you will need to accept an SMS text from your old provider's SIM card.

Landlines/voip number can take 3+ days to complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

OR, see you inbox,

I will also private message you the porting phone number, but please feel free to ignore it if this is not a porting issue.

Could you click on the little arrow thingy on the right side of your post to edit out your phone number please? You don't want the ensuing spam and what not that you will recieve by posting your number on a public forum.

As mentioned run thru the troubleshooting tips in this order from easiest to more complex and test after each one to see which one is the fix?

Reboot phone.
Toggle airplane mode on/off.
Remove sim card. Inspect sim card and sim card tray/slot for any dust, dirt or debris. Clean if necessary. Test sim card in another phone if possible and vice versa. Reseat sim card making sure its a snug fit. Reboot phone.
Perform a network reset but this will require re-entering wifi passwords etc...so skip if this is a pain and return to this option if nothing else works.
Make a manual top up payment of $1 on your account or suspend your service via lost/stolen.* Log out/in. Resume service. (*caution the latter causes your rewards to not apply upon renewal requiring CSA contact after renewal to have them applied manually.)
Switch to the 3G network only in your phone settings.

Report back your findings we can explain what the likely issue is causing your calls to default to voicemail.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

It sounds like the problem is your phone cellular network setting not set on 3G/WCDMA.

Just manually set the cellular network setting.

Please hide your phone #...

Your outgoing calls are ok?

Which area is yours (Province/City)?

try to put the network settings to 3G Only/WCDMA and see if it works

If still fails, open a ticket wtih PM Support and see if they can find out any problem in your area:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Hi @Maureen5108

reset SIM, take out SIM, re-inserting SIM and power on,
try toggling airplane mode off/on,

try manually selecting network "3G only" or WCDMA only,
and Rebooting device..

Need Help? Let's chat.