related to the ticket 385174-140

[brenocamargo]

pls. help me

I want to be refunded.

[brenocamargo]

I got it. Really sorry about.
I'm still requesting refund because my number 514 661 5044 cannot be PORT to Public Mobile.
Please, move it forward to proceed with a refund.
I have no number using Public Mobile and I don't want it for now.

[hairbag1]

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@brenocamargo wrote:

I could complete the PORT because I can't receive SMS.
the code are sent to my email address and after it request "full access" and sms is sending to my number **** 44
this number cannot receive SMS and I just figured it out now.

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OK...so you're good now ? No need for a refund any longer ? Tough to read your responses without proper punctuation and your wording is a bit confusing.

[brenocamargo]

I could complete the PORT because I can't receive SMS.
the code are sent to my email address and after it request "full access" and sms is sending to my number **** 44
this number cannot receive SMS and I just figured it out now.

[hairbag1]

After a couple attempts, you should be given option to have code sent to your email address.

BTW...why are you requesting a refund ? Does your PM service work as expected or is something not working ??

[brenocamargo]

I can't log in because I can't receive SMS

[hairbag1]

@brenocamargo 

to change your cell number, you need to log in to your PM account / Profile / Cell number can be changed there.

added pic

[brenocamargo]

and I can't login on my account.

I want to replace my number 514 661 5044