regarding public mobile account

[freda2023]

 I cannot go into my account,  and want to know if my account has been closed since I just transferred my phone number to other provider. I also would like to know how to get my payment history.

[hTideGnow]

HI @freda2023   Yes, if you have ported your number, then your PM account will be closed and you won't be able to login My Account again

[softech]

@freda2023   Yes, you can check it yourself

Usually when number was ported, the account will be closed 

You can no longer login to My Account, which confirmed it was closed

you can also call 1-855-4PUBLIC and enter your phone number, the recording should then tell you it is unable to find your account, another confirmation that account was closed

for your Payment history, if you need to get it back, please open ticket with PM Support.  Since you have no access to My Account, you have to direct message them to open ticket:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Yummy · Accepted solution]

If you ported out your number to other provider, your account is definitely closed forever.

As for payment history, you should ask that before porting out as I doubt agent will have access to that since account is closed.

You can always try to ask agent...

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here