referral credits did not come

[lubecca]

I purchased a sim card on April 26 in a kiosk of Bridlewood mall, but both of us still did not get $10 credit or messages. The registration was done by the guy in the kiosk. And now he is gone and another girl there said they are non business of this. What can I do now? 

[esjliv]

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@lubecca wrote:

@hTideGnow  Thanks for the solution but I can not move on. 😞

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@lubecca - clear browser's cache, or open a tab in incognito mode to help with finicky errors received.

Or, try again later works too sometimes.

[darlicious]

@lubecca 

Did your friend refer you? Or did you both activate? If your friend referred you have them log into their rewards account with the same login credentials as their self serve account. If they show in their refer a friend rewards either 1 point or $1 and shows the last 4 digits of your phone # then something happened to your $10 bonus credit. 

If there is nothing in their friend referrals then have them copy their referral code near the bottom right of their rewards account. Copy and paste it if it contains similar numbers and letters like zero's and the capital "O" or one's and the capital "I". Then you contact customer support and ask the CSA to add the referral code to your account because the sales guy was....well...distracted by his commission let's say....and didn't add it.

Your friend will see the 1 point or $1 and the last 4 digits of your phone # show up right away in their rewards account. You will see the $10 bonus credit within 72 hours but most likely the next day.

Welcome to public mobile!

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[Rahulahuja]

Just Raise a Ticket

https://publicmobile.ca/chatbot. you both will get credit as same thing happened with me last month when i joined public mobile

once you raised ticket you will get credit of $10 same day .. $10 will be rewarded to you and $1/ Month to your Friend till the time you stay with public mobile 

[hTideGnow]

HI @lubecca   Direct message to PM  CS Agent then.  Please note that the newly joined one should be the one submitting the ticket to ask for missing referral :

Link to direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And don't feel bad for not getting the $10 one time.  In fact, you have a better deal, you can $1 or 1 point every 30 days as long as your friend stay here.  So, you easily early $12 or 12 points if he stays for a full year.  And you get more if he stays longer

[lubecca]

@hTideGnow  Thanks for the solution but I can not move on. 😞

[hTideGnow]

HI @lubecca    No, you don't get $10, you get Friend referral reward , which is $1 or 1 point

The line read "Refer a friend and earn rewards for as long as they stay with us" 

and "Your friend will also receive a one time $10 credit"

Not both of you get one time $10.  Just your friend get that $10

https://www.publicmobile.ca/en/on/get-help/articles/overview-of-old-public-rewards

• Refer a Friend: $1/30 days for each friend you refer – plus, your friend receives a one-time credit of $10.

[lubecca]

No. I referred a friend to public mobile and we all can get $10 rewards. See the post:

[will13am]

@lubecca , if you activated on April 26, you are on the points system.  The person referring you might also be on the points system depending on when they activated their account.  If they are on the old reward system, the $1 referral reward is given out at time of renewal.  This was the announcement on the point system.

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/...

[hTideGnow · Accepted solution]

HI @lubecca  So, you have ask the sales to enter the friend referral code?

Only the new activation will get the $10, the one who referred friend will only get $1 or 1 point every 30 days.

Please have the one who just activated to open ticket for both parties. 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First Type: My rewards are missing,
2. Click on "Public Points"
3. click on "Refer A friend",
4. click on "Yes, I'm the referred customer',
5. click "Click here to submit a ticket" .
6. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437