reactivate suspended account

[possiblepmuser]

Hello,

I would like to reactivate a SIM card that has not been used in more than 90 days. I get an "invalid sim" error on the sign-up page. Could publicmobile staff help me reuse that card?

Thank you.

[Dan · Accepted solution]

No, once a SIM card is deactivated, it can never be reactivated again. Only way is new SIM card.

[possiblepmuser]

I am willing to start as a new user, but I would prefer to not buy a new SIM card, due to shipment time and cost of purchase. Is there a way to reuse an old Public Mobile SIM card that has been active in my name in the past?

[makkahn28]

Hi. The way things work is this:

When A/C is in suspension, U have 90 Days from the TIME A/C is in suspension to renew.

IF U FAIL to Renew WITHIN the 90 Days, on the 91st DAY A/C is zapped to sleep FOREVER, ALL Credits, Add-Ons, Cell #, the whole 9 yards, is Gone, and you'll have to START all over as a NEW PM Client

[Samianauman]

If it's over 90 days then nothing you can do. But if its just little lit over 90 days then send a msg to mod maybe they will reactivate your sim. Depend
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Detailed explaination of issue

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...