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"Your account has already enough balance.".

Lorca
Model Citizen / Citoyen Modèle

Hi Public Community,

I don't have autopay enabled on my account, I like to pay manually each month. Today I tried to make a payment with my credit card and it didn't go through. In red letters there was a message at the top of the screen: "Your account has already enough balance." 

 

It still shows available funds $0 and the amount due. 

I searched the community posts about this topic and there have been various responses. Some people have said they did nothing and it went through later. Others had to contact a moderator. Someone said they paid again and then both payments went into their account.

Does anyone have experience with this?

26 REPLIES 26

Lorca
Model Citizen / Citoyen Modèle

@z10user4 wrote:

@Lorca wrote:

 


Really? So it says amount owing here all proper like but when you go to pay it says you owe nothing. Interesting.

Just do that manual payment of $30 (or minus rewards) and it should renew tonight.

What actual plan are you on? It might be available for a little cheaper now. You have to actually change to it to get it. Unless you're on a promo plan needing you stay up there...then don't.


 

Yeah, when I tried to pay a notification came up saying: "Your account has already enough balance" and wouldn't let me add funds.

The plan is a good one, it's a promo plan.


@Lorca wrote:

@z10user4 wrote:

@Lorca wrote:

 


Really? So it says amount owing here all proper like but when you go to pay it says you owe nothing. Interesting.

Just do that manual payment of $30 (or minus rewards) and it should renew tonight.

What actual plan are you on? It might be available for a little cheaper now. You have to actually change to it to get it. Unless you're on a promo plan needing you stay up there...then don't.


 

Yeah, when I tried to pay a notification came up saying: "Your account has already enough balance" and wouldn't let me add funds.

The plan is a good one, it's a promo plan.


Before you pay anything:

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Lorca
Model Citizen / Citoyen Modèle

I just received an email asking for an update on this topic so I wanted to let others know that at the time of this problem I checked my credit card online and because the payment wasn’t a purchase pending I went ahead and paid again. This time it did go through and service is fine. I want to thank everyone for all your input.   

boywithnoname
Good Citizen / Bon Citoyen

Hi there,

 

It seems that my plan had expired - I didn't put enough money on my credit card in time so that the funds would be available for AutoPay. I was trying to make a payment so that I could reactiviate my plan but I got the message "Your account has already enough balance".

 

I want to try to reactivate my plan, but wasn't sure if I should try to log in to self serve and make the payment manually (I want to avoid making a double payment in case the AutoPay tries to go off again - I'm not quite sure how it works) or should I go ahead and try to make the payment manually.

 

Screenshot (2).png

 

EDIT: I guess I should say that I am wondering whether it would be advisable to make the payment manually or does autopay try to take the funds again?

 

Thanks for any input and help. It's much appreciated.

 

 

 

 

edited by computergeek541: referral codes are not allowed to be posted (was in screenshot)

ChuckYeah
Mayor / Maire

It's better for visibility if you ask your own question rather than posting on a similar thread.

 

It looks like there is enough money there as it says next renewal is Dec???

 

Try making a $1 payment and click reactivate. IF that doesn't work, start your own thread and the community will help you throught it.

ChuckYeah
Mayor / Maire

Click BROWSE above then Paying for service, then click the ask a question button. The Subject of this heading and your description should get you the help you need from the most users.

boywithnoname
Good Citizen / Bon Citoyen

Thanks @ChuckYeah for the heads up. Maybe I will try paying the $1 and seeing if that fixes things. Thank you as well for the advising me on starting a new thread. I wasn't sure if I should start a new thread as this has been a problem that has been experienced before or if I should start my own. I wasn't quite sure what the best eituquette would be.

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