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"Plan expired" ???

tipit008
Good Citizen / Bon Citoyen

Just logged into my account and it says my plan is "expired" ??

Can't make or receive calls ??

Updated my CC info, so what's the problem ???

24 REPLIES 24

tipit008
Good Citizen / Bon Citoyen

Sorry about that.  Just made the edit...!  (long week !)

ok.. you said CAN earlier..

 

no worry.. let start again from CAN'T  🙂

 

 

dd you try reseat the SIM?  (power down, take sim out , wipe and put everything back in)

 

If still not work, let us know if it is showing Public Mobile on top of the phone at all.. and the wireless signal?

tipit008
Good Citizen / Bon Citoyen

Thanks for the suggestions.  Actually, it's a phone used by my step son... who doesn't live with me and... I can't reach him right now... so can't do any of those steps.  Will go see him tomorrow and try all of that... Thanks for the suggestions.

 @tipit008 : When did you notice you couldn't call in/out? You would restart the phone going by some suggestions so do that.

 

Edit: more facts 🙂 So you're able to log in to his account? Or what recording do you get when your dial 18554public and enter his phone number. If it asks for payment then the account is suspended. If it just gives a due date and balance then the account is active.

you said next payment date is July 3?  logon tomorrow morning after 7 or 8 to confirm if Autopay goes through without issue and account show be showing Active   

Nadia2021
Great Citizen / Super Citoyen

Hi,

regarding what you said, I think the best method is to email a private message to moderator team @CS_Agent  as they can check your account and they can specifically tell you what is the problem and why this has happened and how to solve it.

tipit008
Good Citizen / Bon Citoyen

Thanks for all the suggestions.

 

Some facts:

It's his phone but I manage the account via the Internet and my CC (he doesn't have one).

Tried calling him this evening.  It rings twice then says: "Call cannot be completed as dialled" (but nothing has changed in the way I dial his number).

 

Will wait until tomorrow morning and try all this again.  Will try to figure out how to email a moderator on this site...

 

Thanks.

 

Marc

 @tipit008 : And what came of trying the 1855 number? But if you can log in and see that the date up top says the 3rd then certainly the account should still be active.

tipit008
Good Citizen / Bon Citoyen

Not sure what you mean about the 1855 number ???  I don't have access to his phone and my phone is not on Public Mobile.

tipit008
Good Citizen / Bon Citoyen

Ok, just figured out the 1855 thing.  I get access to his account info and all's good, so not sure what's going on with not being able to make calls.  Will try again tomorrow and see.  Again, thanks for your suggestions.

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