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"Long distance charges may apply" ???

DaveWicks
Great Neighbour / Super Voisin

I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada??  Is ha not the case, or why this message? Thx

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@DaveWicks wrote:

I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada??  Is ha not the case, or why this message? Thx


The system that is set up and plays that messages does not check (or know) what your plan includes. The message means nothing more than that the call is long distance (and happens to be included if you're calling a number in Canada).  There are no pay-per-usage charges at Public Mobile, regardless.

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kb_mv
Mayor / Maire

@DaveWicks wrote:

I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada??  Is ha not the case, or why this message? Thx


@DaveWicks Canada wide call is included in all plans. This seems to affect some more than others. I have never heard the message. Try adding 1 or +1 to your contacts, that should solve it. All of my contacts, local and long distance are saved that way.

DaveWicks
Great Neighbour / Super Voisin

I dialed the number, so included 1.... 

 

@DaveWicks So try adding +1


@DaveWicks wrote:

I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada??  Is ha not the case, or why this message? Thx


The system that is set up and plays that messages does not check (or know) what your plan includes. The message means nothing more than that the call is long distance (and happens to be included if you're calling a number in Canada).  There are no pay-per-usage charges at Public Mobile, regardless.

View solution in original post

DaveWicks
Great Neighbour / Super Voisin

Thanks, that is what I wanted to confirm.

 

HALIMACS
Mayor / Maire

Having only had services with PM for a few months, @DaveWicks , I've wondered that as well. 

 

It's possible this is a carry-over from the parent company (TELUS) or 'older sibling' (KOODO), and/or perhaps to a time when not all plans included "Long-distance" calling as an included feature.

 

You may have to just learn to ignore it if adding the 1 or +1 doesn't do the trick.

 

 


@HALIMACS wrote:

Having only had services with PM for a few months, @DaveWicks , I've wondered that as well. 

 

It's possible this is a carry-over from the parent company (TELUS) or 'older sibling' (KOODO), and/or perhaps to a time when not all plans included "Long-distance" calling as an included feature.

 

You may have to just learn to ignore it if adding the 1 or +1 doesn't do the trick.

 

 


That message about long distance charges possibly applying only gets played back if the 1 or +1 isn't dialed.  It is played back to all Telus customers if a long distance call is made to a Canadian or U.S. number without the 1 before the area code.

 

There is another long distance mesasge about long distance calling destination not being included with the plan, but that message is a seperate matter.

fdrcamb519
Deputy Mayor / Adjoint au Maire

@DaveWicks

 

Just ignore the message, it’s second nature now, don’t even know it’s there..... all the best

Mylulu
Good Citizen / Bon Citoyen

It’s because you did not dial a “1” ahead of the number if it’s an actual long distance call. 
rest assured you won’t be charged as PM calls are all Canada wide 

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