problem after changing phone number

[quentin1]

Hello

I recenly changed my phone number. But after that I can not log into my account ''self serve'' because PM continue to  send the one time security code to my old number. What to do now? Thank you

[quentin1]

thank you very much. It works for me

[esjliv]

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@Mohawk44 wrote:

That doesn’t happen. I’m in a similar boat. Except it sent it to a number I don’t yet have access to because of not being able to activate esim.

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@Mohawk44 - have you submitted a ticket to customer support yet to get help to get your eSIM activated?

Do you have an eSIM compatible phone? 

check faqs here: https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs 

[Mohawk44]

That doesn’t happen. I’m in a similar boat. Except it sent it to a number I don’t yet have access to because of not being able to activate esim.

[esjliv]

@quentin1 - can you choose to RESEND CODE 1 or more times, then does an EMAIL option appear?

[softech · Accepted solution]

@quentin1 

try this

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you can log back in to My Account, go to the Profile page, click Manage EverSafe id, and change the number to receive 2FA there

https://myaccount.publicmobile.ca/en/account/my-profile