problem activation eSIM

[adorobek]

Is there someone you can talk to if you have problem activation eSIM 

[LitlLdy]

---

@adorobek wrote:

That doesn't work.  I tried multiple times

---

@adorobek , sorry! It may not have installed correctly or not at all! Did you receive the QR Code to scan in your welcome email? If not then please use the link @Handy1 provided to send a private message to CS_Agent for help. They may tell you to purchase a SIM Card!

[hTideGnow]

---

@adorobek wrote:

That doesn't work.  I tried multiple times

---

HI @adorobek 

you got the QR code in email? what error you got?

you might need to  submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[adorobek]

That doesn't work.  I tried multiple times

[Handy1]

@adorobek  Sorry no one to talk to , but you can use this direct link to message support for help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LitlLdy]

---

@adorobek wrote:

Is there someone you can talk to if you have problem activation eSIM 

---

@adorobek , if it installed but you can not activate it, Please try these things below to see if any help. Others have experienced similar issue & sometimes these suggestions have worked!

Reboot your phone.
In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings & reboot)

Edit! added screenshot