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porting failed and number changed

smarty11
Great Neighbour / Super Voisin

I tried to port my number from another operator. It failed.

In the meantime, in public mobile phone app I tried getting a temporary number, so I clicked on change number.
and even after that, the esim in my phone doesn't get service.

Now I'm worried if I follow up with my previous provider to port the number, the number will be ported and changed.

I don't want to loose my previous phone number.
This is a major issue on PC side that let's you change phone number before activation has happened, which leads to user thinking they are getting temporary number while working on a failed porting. 


Give me a clarification and a solution.
If you can revert the phone number change in my account, and I'll retry porting my number from previous provider.

1 REPLY 1

TheSterlinger
Deputy Mayor / Adjoint au Maire

@smarty11 I will send you a private message with a phone number to call the porting team. 

In the meantime if you need to contact public mobile use this link 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

If you are not able to then use the below to send private message directly. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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