port team phone number?

[KatFazle]

I am new to public mobile and since activation I am unable to send or receive text. I am switching back to my old carrier but I cannot authorize the transfer request because I can’t receive texts.

Does anyone have the number to the port team?

thanks!

[hTideGnow]

hi @Leahedgar try direct message,no EverSafe login needed    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Leahedgar]

This doesn’t work, because they then ask you to verify your EverSafe ID and send an SMS code which we cannot receive. I am in the same position and getting really frustrated. The only solution now is to abandon my phone number and get a new account with my previous provider. Public is going to get a very bad online review from me. 

[KatFazle]

Yes, I have submitted a request a few days ago. I cannot wait any longer as I require text for my work daily. Is there a faster way to contact port team by phone ?

[hTideGnow]

HI @KatFazle 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437