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plan upgrade

korenish1
Great Neighbour / Super Voisin

Hi.

i am trying to see if I could change my plan to one of only for new subscriber only plan.

I have been with PM for few years now, and wonder if it was possible to downgrade? in price, but upgrade for plan.

I am currently on $25 with 1GB, but I see there is $24 with 4GB.

Will this be possible for loyal customer?

3 REPLIES 3

Yummy
Mayor / Maire

If you are asking can you get one of plans for NEW customers only technically answer is NO.

But some customer reported if politely asking agent they will do it.
It does not hurt to try...

hairbag1
Mayor / Maire

@korenish1 

IF they do grant you the new plan...be aware that your free Bonus data might disappear. The wording states that Bonus data is active unless you change plans to a lower value plan.

clipped from PM Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

hTideGnow
Mayor / Maire

HI @korenish1 

generally No.

But PM agent are usually great and they might help.  So, try, nothing to loss

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

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