@Purdy , just to be clear, are you saying the new credit card was added to the account but it is not working and thus your account did not renew properly? Is today the renewal day? During the account renewal process, the account does go through a metamorphosis where is shows as expired for a period of time. Usually by noon time, the account will show active status. If your service is functional, ignore what the account is showing. If your service is actually interrupted, try doing a manual top up to renew. Failing that, I suggest contacting the moderator team to look into why an accepted credit card is not working in the account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team. Good luck.
