@KenR
Since you used the lost/stolen feature then if you check your transaction history it's likely that your rewards did not apply. Contact customer support and ask them to apply your rewards manually.
When you suspend your service via lost/stolen this prevents the payment system from engaging autopay to pay for your renewal or if you have available funds in your account balance that exceed your plan cost it will also prevent the funds from being used to renew your plan.
If you suspend your service via lost/stolen before midnight eastern on the evening of your renewal (or anytime in the past 30 days of an active cycle) your voicemail will remain active so you can continue to access your voicemail services while suspended.
Dial your phone number and when your voicemail connects press "*" and enter your 4 digit voicemail pin #. You can then access all of your voicemail services.
You must resume your service via lost/stolen to make manual payments via your self serve account. Payments can still be made via 611 but your service will not automatically reactivate without resuming via lost/stolen. This is important to remember if you need to reactivate before day 90 to avoid account cancellation and deactivation and loss of your phone number.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
