@vfilteau wrote:
My phone service is no longer working, I never received an email warning about it.
Now trying to login and my email no longer valid so can't reset password.
Also can't speak to anyone so I guess I'm screwed
@vfilteau - so whatever came of your issue?
Were you a new customer that ported over a number from another provider, but the port did not complete; therefore messing up your services and account?
How long were you without services? If over 90 days in nonpay/suspended status your account is automatically closed and you lose access to Self Serve and your phone number.
If this is the case you will need a new SIM card if you want to reactivate services.
What are the details of your situation?
If this was a failed autopay, then you will need to make a manual payment to regain services.
But not being able to log in your your account, why...? Have you registered for a Self Serve account previously?
IF not, you can do that here: https://selfserve.publicmobile.ca/self-registration/
If you did have access to Self Serve, and are with a 90 day period of being an active customer, and still having difficulty accessing your account, you may need Customer Support (CSA) help...which if you are not fixed up by now,m and have not contact them, you likely should.
Methods to contact CSA here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
