Community

jc11 · ‎01-25-2022

For 2 months my phone has rung busy when people call me. Text is working and I can call out.

Nezgar · ‎01-25-2022

Ok so ##21# would reset "unconditional" call forwarding - also try ##004# to reset "conditional" call forwarding.

Secondly, try switching your phone to 3G mode, not LTE and see if incoming calls work in that mode.

Lastly, Did you originally port your number from another provider? Sometimes this can happen if the number was not successfully ported, or only partially ported. If so and you still have the SIM from the previous service, you should double check that the port caused your previous service to be cancelled. Incoming calls are what the port deals with... And don't call the previous carrier to cancel - the port takes care of that automatically.

darlicious · ‎01-25-2022

@jc11

While you are waiting. Toggle airplane mode on. Power off phone. Wait a couple of minutes. Reboot. Toggle airplane mode off. Test call your phone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

jc11 · ‎01-25-2022

Thanks very much. I have sent the message.

jc11 · ‎01-25-2022

I have contacted customer service - thanks very much

jc11 · ‎01-25-2022

Thanks, didn't set up call forwarding and have tried that as suggested but no difference. I can receive text.

0PX9O4 · ‎01-25-2022

@jc11

For the benefit of other customers, please let us know what was causing the problem once it is sorted out.

jc11 · ‎01-25-2022

No but thanks - have also tried doing a reset and removing the sim card - disabling and restarting service. I have contacted customer service thanks for your help.

0PX9O4 · ‎01-25-2022

@jc11

You can keep waiting here to see if anyone else has better ideas, or you can send a private message to CS_Agent with your account details so they can investigate for you.