payment

[Enver]

How can I update my credit card info to pay for a suspended line?

[darlicious]

@Enver 

Here's some info on payment options for a suspended account that you may find helpful.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[esjliv · Accepted solution]

Have you ever registered for a My Account yet @Enver ?

If so, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

Then go to the Payment tab to update your card details.

If you have not registered for a My Account/Self Serve yet, you can submit a ticket here to start the process: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w...

Since, the account is currently in suspended status you can look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

[dabr]

@Enver   If you need to make a payment, then purchase  voucher from SDM, 7/11, London Drugs or Shell and load the funds by dialing 611 to reactivate the account.  Or purchase one from recharge.com who will email the PIN for a small fee and load via 611.

This gives you have time to update any payment card if you're having issues accessing the account for now.

[Alexandf]

@Enver 

Login go payment and change credit card info and save. and pay manually to reactivate suspended line

[dust2dust]

When was the last time the suspended line was paid?

You need to login to the account and go to payments.